Trainee Field Service Engineer - Colchester
Trainee Field Service Engineer - Colchester

Trainee Field Service Engineer - Colchester

Colchester Apprenticeship 24000 - 24500 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Become a Domestic Appliance Field Service Engineer, solving problems and interacting with customers daily.
  • Company: Pacifica is a leading provider of domestic appliance support and repair in the UK.
  • Benefits: Enjoy a competitive salary, company pension, 30 days holiday, and excellent work-life balance.
  • Why this job: Join a carbon-neutral company with a strong focus on sustainability and personal development.
  • Qualifications: Previous electrical/mechanical experience preferred; must have a full UK driving license.
  • Other info: Receive industry-leading training and mentorship to kickstart your career.

The predicted salary is between 24000 - 24500 £ per year.

Being a Domestic Appliance Field Service Engineer isn’t for everyone, we’re looking for people with the right attitude, characteristics and interests to take on the challenge.

Do you have what it takes? The ideal candidate will be both technically minded and customer focused, possessing the following personal attributes;

· Practically minded – You will be comfortable and competent when using hand tools, have an eye for detail and an aptitude for problem solving.

· Enthusiasm for the role – The job is not a walk in the park, we need to know you will power through when things get tough.

· Confidence – As the job entails working in customer’s homes, you must have the confidence to work alone and interact with customers on a daily basis.

· Can-do attitude – You need to be up for the challenge and strive for success.

· Driven – You must possess a desire to learn new skills and develop yourself.

· Great communicator – As you’ll be working directly with customers, communication skills are a must. You will be articulate and good with verbal and written English.

A variation of challenges makes for a more interesting life, we can assure you’ll never be bored working for Pacifica and in an industry which is going from strength to strength, there has never been a more exciting time to embark on a new career with us.

We’ll help you learn – We’re ideally looking for people with previous electrical/mechanical experience. We’ll build on your skill set by providing you with our industry-leading City and Guilds Assured training, enabling you to earn while you learn with your Domestic Appliance Field Service Engineer mentor – you’ll be a fully-fledged Domestic Appliance Field Service Engineer in no time!

Your Mentor – No Trainee should be without a mentor to guide them through the new challenges and unfamiliar territory that lie ahead – your mentor will support you along your new career path.

Purpose Built Training Facilities – You’ll receive second to none training at our North East based training facility, where our Domestic Appliance Field Service Repair Experts will teach you the unique set of skills you’ll need to embark on your new adventure. We will give you extensive training across the main appliance types including washers, tumble dryers, refrigeration, dishwashers and electric cookers.

Tools, equipment, Tablet, Van and uniform provided – You’ll be supplied with your own uniform, tablet, tools of the trade and your very own van and fuel card – everything you need to kickstart your new career.

Pacifica is one of the UK’s largest providers of outsourced support and repair of Domestic Appliances. Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.

Our Purpose; We exist to keep households running while protecting the environment.

Our Vision; We are proud to care for our customers’ appliances for a more sustainable world.

We offer a competitive salary with wage increases throughout your training period providing you pass the relevant stages in the required time., Salary from £24,000 to £24,500 per annum basic dependent on experience for a 40 hour week.

Company Pension scheme

  • Bonus scheme to increase earnings

  • Private Van use (optional, subject to HMRC Tax rules)

  • 30 days annual holiday allowance including 8 bank holidays

  • Wellbeing and fantastic work – life balance

  • Excellent opportunities for progression and promotion within our business.

  • Death in service benefit at 3x salary

  • Company online retailer saving portal

  • Complimentary MAP – (Multi Appliance Protection) for your own home appliances.

  • Costa card gift cards – monthly nominations by Team Managers

  • Entry into Monthly Cash Prize Draw

Additional Benefits

  • Van stock supplied and automatically replenished based on your personal usage.

  • Daily Spare parts delivered in-time to a Bybox pickup location close to you, return of un-used parts via the same process.

  • Easy to use in-house engineer software for repair visits

  • No Sales targets for customer consumables

  • Pre-order against your own jobs

  • Specialist training

Full UK Driving manual licence required with no more than 6 points

Trainee Field Service Engineer - Colchester employer: Pacifica

At Pacifica, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Trainee Field Service Engineers in Colchester. With industry-leading training, a dedicated mentor to guide your journey, and a strong focus on employee growth, you'll find ample opportunities to develop your skills while enjoying a competitive salary and a fantastic work-life balance. Join us in our mission to provide sustainable appliance repair services while making a positive impact on the environment.
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Contact Detail:

Pacifica Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Trainee Field Service Engineer - Colchester

✨Tip Number 1

Show your practical skills! Since the role requires you to be comfortable with hand tools, consider practicing basic repairs or DIY projects at home. This will not only boost your confidence but also give you real-life examples to discuss during your interview.

✨Tip Number 2

Demonstrate your enthusiasm for the role by researching the company and the industry. Be ready to share why you are excited about becoming a Domestic Appliance Field Service Engineer and how you plan to tackle challenges head-on.

✨Tip Number 3

Practice your communication skills! Since you'll be interacting with customers daily, try role-playing scenarios with friends or family where you explain technical issues in simple terms. This will help you articulate your thoughts clearly during the interview.

✨Tip Number 4

Highlight your willingness to learn. Prepare examples of times when you've successfully learned new skills or adapted to new situations. This will show us that you have the driven attitude we’re looking for in a Trainee Field Service Engineer.

We think you need these skills to ace Trainee Field Service Engineer - Colchester

Technical Aptitude
Problem-Solving Skills
Attention to Detail
Customer Service Skills
Confidence in Customer Interaction
Practical Skills with Hand Tools
Enthusiasm for Learning
Strong Communication Skills
Ability to Work Independently
Adaptability to Challenges
Time Management Skills
Basic Electrical/Mechanical Knowledge
Team Collaboration Skills
Full UK Driving License

Some tips for your application 🫡

Highlight Relevant Skills: Make sure to emphasize your technical skills and any previous experience with electrical or mechanical work. Mention specific tools you are comfortable using and any problem-solving experiences that showcase your practical mindset.

Show Enthusiasm: Express your passion for the role and your willingness to tackle challenges head-on. Use examples from past experiences where you demonstrated a can-do attitude, especially in tough situations.

Demonstrate Communication Skills: Since the role involves direct interaction with customers, highlight your communication abilities. Provide examples of how you've effectively communicated in previous roles, both verbally and in writing.

Tailor Your Application: Customize your CV and cover letter to reflect the values and goals of Pacifica. Show that you align with their mission of sustainability and customer care, and express your desire to grow within the company.

How to prepare for a job interview at Pacifica

✨Show Your Practical Skills

Be prepared to discuss your experience with hand tools and any relevant technical skills. Highlight specific examples where you've successfully solved problems or completed tasks that required attention to detail.

✨Demonstrate Enthusiasm

Express your passion for the role and the challenges it presents. Share instances where you've persevered through tough situations, showcasing your determination and can-do attitude.

✨Communicate Effectively

Since you'll be interacting with customers, practice clear and articulate communication. Be ready to explain how you would handle customer interactions and resolve any potential issues they might have.

✨Emphasize Your Willingness to Learn

Discuss your desire to develop new skills and grow within the company. Mention any previous experiences where you've taken the initiative to learn something new, especially in a technical or mechanical context.

Trainee Field Service Engineer - Colchester
Pacifica
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  • Trainee Field Service Engineer - Colchester

    Colchester
    Apprenticeship
    24000 - 24500 £ / year (est.)

    Application deadline: 2027-01-05

  • P

    Pacifica

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