At a Glance
- Tasks: Diagnose and repair domestic appliances in customers' homes while delivering excellent service.
- Company: Join Pacifica, the UK's largest provider of domestic appliance repair services.
- Benefits: Earn up to £50,000+ with a competitive salary, sign-on bonus, and ongoing training.
- Other info: Enjoy a supportive culture with clear career progression and employee perks.
- Why this job: Make a real impact by keeping households running sustainably while developing your skills.
- Qualifications: 2 years' experience in white goods repair and knowledge of major appliances required.
The predicted salary is between 27000 - 36000 £ per year.
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods – washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens – directly in customers’ homes across Northampton and surrounding areas. You’ll use your expertise and product knowledge to deliver professional, high‑quality repairs, supported by our regional field service teams.
What You’ll Do
- Diagnose and repair at least four core domestic appliances in customers’ homes
- Deliver excellent customer service during on‑site visits
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica's high standards in professionalism, reliability and safety
What You’ll Need
- Minimum 2 years’ experience in the white goods repair sector in a field‑based capacity
- Up‑to‑date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
What You’ll Get
- Competitive basic salary: £27,000 – £36,000 (based on experience & skill set)
- Uncapped performance bonus – OTE up to £50,000+
- £1,500 sign‑on bonus
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE and tablet provided
- Ongoing training including manufacturer‑led and City & Guilds Assured courses
- Up to 33 days’ holiday including bank holidays
- Company pension and Death in Service benefit (3× salary)
- Employee perks: Free Multi‑Appliance Protection for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure by‑box near your home
- Monday to Friday working hours (approx. 9am–5pm) with pre‑planned routes
- Market‑leading job management software
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose To keep households running while protecting the environment.
Our Vision To care for our customers' appliances for a more sustainable world.
How to Apply Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year – plus a £1,500 sign‑on bonus.
White Goods Engineer - Northampton [PAS181] employer: Pacifica
Pacifica is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive salaries, uncapped bonuses, and comprehensive training opportunities, our White Goods Engineers enjoy a fulfilling career while making a positive impact in the community. Located in Northampton, we provide a modern working environment with all necessary tools and resources, ensuring our team can deliver high-quality service to customers across the region.
StudySmarter Expert Advice🤫
We think this is how you could land White Goods Engineer - Northampton [PAS181]
✨Tip Number 1
Get to know the company inside out! Research Pacifica's values and mission. When you show up for your interview, drop in some knowledge about their commitment to sustainability and customer care. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to white goods repairs. Think about your past experiences and how they relate to the role. We want you to be confident and ready to showcase your skills!
✨Tip Number 3
Don’t forget to highlight your customer service skills! As a White Goods Engineer, you’ll be interacting with customers daily. Share examples of how you’ve gone above and beyond to help clients in the past. It’s all about making that personal connection!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Pacifica. Don’t miss out on that £1,500 sign-on bonus – get your application in today!
We think you need these skills to ace White Goods Engineer - Northampton [PAS181]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with white goods repair. We want to see your skills in diagnosing and fixing appliances like washing machines and dishwashers. Don’t forget to mention any relevant training or certifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how your experience aligns with what we’re looking for. Keep it friendly and professional, just like our team!
Show Off Your Customer Service Skills:As a White Goods Engineer, you'll be interacting with customers regularly. Highlight any previous roles where you provided excellent customer service. We love candidates who can communicate well and leave customers smiling!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Pacifica!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss fault diagnosis and repairs for washing machines, dishwashers, and more. Showing that you’re well-versed in these areas will impress the interviewers.
✨Showcase Your Customer Service Skills
As a White Goods Engineer, you'll be interacting with customers directly. Prepare examples of how you've delivered excellent customer service in the past. Highlight any situations where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Research Pacifica and understand their mission and values. Knowing about their commitment to sustainability and quality service can help you align your answers with what they stand for, making you a more attractive candidate.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
