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For Companies At a Glance
- Tasks: Diagnose and repair domestic appliances in customers' homes while delivering excellent service.
- Company: Join Pacifica, the UK's largest provider of domestic appliance repair services.
- Benefits: Earn up to £50,000+ with a £1,500 sign-on bonus and modern company van.
- Why this job: Make a real impact by keeping households running sustainably and efficiently.
- Qualifications: 2 years' experience in white goods repair and knowledge of major appliances required.
- Other info: Enjoy ongoing training, flexible hours, and a supportive team environment.
The predicted salary is between 27000 - 36000 £ per year.
Location: Maidstone and surrounding areas
Job Type: Full-Time, Permanent
Salary: £27,000 – £36,000 basic + uncapped bonus (OTE up to £50,000+)
Bonus: £1,500 sign-on bonus available for new starters
About the Role
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers’ homes. Covering Maidstone and surrounding areas, you’ll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers' appliances and deliver service excellence every day.
What You’ll Do
- Diagnose and repair at least four core domestic appliances in customers’ homes
- Deliver excellent customer service during on-site visits
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica’s high standards in professionalism, reliability and safety
What You'll Need:
- Minimum 2 years’ experience in the white goods repair sector in a field based capacity
- Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
What You’ll Get
- Competitive basic salary: £27,000 – £36,000 (based on experience & skill set)
- Uncapped performance bonus – OTE up to £50,000+
- £1,500 sign-on bonus
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE, and tablet provided
- Ongoing training including manufacturer-led and City & Guilds Assured courses providing additional product upskilling if required
- Up to 33 days’ holiday including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure by-box near your home
- Monday to Friday working hours (approx. 9am–5pm) with pre-planned routes
- Market-leading job management software
About Pacifica
Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers’ appliances for a more sustainable world. At Pacifica, you're not just an engineer — you’re a trusted professional and a valued part of our national team. We work with a small selection of the world’s leading manufacturers, including; Manufacturers – Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now
Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year — plus a £1,500 sign-on bonus.
Not in the right area for this vacancy? You can register your interest, and we’ll be in touch when a role becomes available near you: business.pacifica.co.uk/careers
White Goods Engineer - Field Service - Maidstone [PAS156] employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land White Goods Engineer - Field Service - Maidstone [PAS156]
✨Tip Number 1
Network like a pro! Reach out to your contacts in the white goods repair sector and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with specific appliances, make sure to highlight that in conversations. Bring up your fault diagnosis expertise and any successful repairs you've done to impress potential employers.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After meeting someone or having an interview, drop them a quick message to thank them for their time and reiterate your interest. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities at Pacifica, and applying directly can give you a better chance of landing that dream job. Plus, you’ll be part of a team that values quality and care!
We think you need these skills to ace White Goods Engineer - Field Service - Maidstone [PAS156]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with white goods repair. We want to see your skills in diagnosing and fixing appliances like washing machines and dishwashers right at the top!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about being a White Goods Engineer and how your experience aligns with our mission at Pacifica.
Show Off Your Customer Service Skills: Since you'll be working directly in customers' homes, it’s important to showcase any previous customer service experience. We love engineers who can deliver not just repairs, but also a great customer experience!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to get your application and ensures you’re considered for this exciting opportunity with Pacifica.
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss fault diagnosis and repairs for washing machines, dishwashers, and more. Showing that you’re well-versed in these areas will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to share examples of how you've delivered excellent customer service in the past. Highlight any experiences where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of homework on Pacifica and their mission to keep households running sustainably. Understanding their values and how they operate will help you align your answers with what they’re looking for in a candidate.
✨Prepare Questions
Interviews are a two-way street, so think of some insightful questions to ask at the end. This could be about the training opportunities available or how the team collaborates on repairs. It shows you're genuinely interested in the role and the company.
