At a Glance
- Tasks: Diagnose and repair domestic appliances in customers' homes across North London.
- Company: Join Pacifica, the UK's largest provider of domestic appliance repair services.
- Benefits: Earn up to £50,000+ with a £1,500 sign-on bonus and competitive salary.
- Other info: Enjoy ongoing training, a modern van, and a supportive team culture.
- Why this job: Make a real difference by keeping households running and protecting the environment.
- Qualifications: 2 years' experience in white goods repair and knowledge of major appliances required.
The predicted salary is between 34000 - 43000 € per year.
Location: North London - We're looking for candidates in any of the following postcode areas: N, NW, W, E
Job Type: Full-Time, Permanent
Salary: £34,000 - £43,000 basic depending on skill set and experience + uncapped bonus (OTE up to £50,000+)
Bonus: £1,500 sign-on bonus available for new starters
About The Role
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens directly in customers' homes. Covering North London and surrounding areas, you'll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers appliances and deliver service excellence every day.
What You'll Do
- Diagnose and repair at least four of the core domestic appliance types in customers' homes
- Deliver excellent customer service during on-site visits
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica's high standards in professionalism, reliability and safety
What You'll Need
- Minimum 2 years' experience in the white goods repair sector in a field based capacity
- Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
What You'll Get
- Competitive basic salary: £34,000 - £43,000 (based on experience & skill set)
- Salary inclusive of £7,000 per annum London Weighting for candidates living within the inner M25 area
- Uncapped performance bonus - OTE up to £50,000+
- £1,500 sign-on bonus
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE, and tablet provided
- Ongoing training including manufacturer-led and City & Guilds Assured courses providing additional product upskilling if required
- Up to 33 days' holiday including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure by-box near your home
- Monday to Friday working hours (approx. 9am-5pm) with pre-planned routes
- Market-leading job management software
About Pacifica
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose: To keep households running while protecting the environment.
Our Vision: To care for our customers' appliances for a more sustainable world.
At Pacifica, you're not just an engineer - you're a trusted professional and a valued part of our national team. We work with a small selection of the world's leading manufacturers, including: Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now
Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year - plus a £1,500 sign-on bonus.
Not in the right area for this vacancy? You can register your interest, and we'll be in touch when a role becomes available near you.
Field-Based White Goods Engineer - North London [PAS165] employer: Pacifica
Pacifica is an exceptional employer, offering a competitive salary package and a supportive work culture that prioritises employee development and well-being. As a Field-Based White Goods Engineer in North London, you'll benefit from ongoing training opportunities, a modern company van, and a generous holiday allowance, all while being part of a team dedicated to delivering high-quality service and making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field-Based White Goods Engineer - North London [PAS165]
✨Tip Number 1
Network like a pro! Reach out to your contacts in the white goods industry and let them know you're on the hunt for a Field-Based White Goods Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, try to gain some practical experience with the appliances mentioned in the job description. Whether it's volunteering or doing side gigs, showing that you can diagnose and repair these machines will make you stand out.
✨Tip Number 3
Show off your customer service skills! As a White Goods Engineer, you'll be interacting with customers daily. Prepare examples of how you've delivered excellent service in the past, as this will be key in interviews.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining Pacifica and gives us a chance to get to know you better right from the start.
We think you need these skills to ace Field-Based White Goods Engineer - North London [PAS165]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with white goods repair. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in diagnosing and repairing appliances.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Pacifica and how you can contribute to our mission of keeping households running smoothly. Keep it friendly and professional!
Show Off Your Customer Service Skills:As a White Goods Engineer, you'll be interacting with customers regularly. Make sure to mention any relevant experience you have in providing excellent customer service. We love candidates who can communicate well and leave customers happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss fault diagnosis and repairs for washing machines, dishwashers, and more. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Customer Service Skills
Since you'll be working directly in customers' homes, it's crucial to demonstrate your customer service skills during the interview. Share examples of how you've handled difficult situations or provided exceptional service in the past. This will highlight your ability to maintain professionalism and reliability.
✨Familiarise Yourself with the Company
Do a bit of research on Pacifica and its mission. Understanding their commitment to sustainability and quality service can help you align your answers with their values. Mentioning specific initiatives or values during your interview can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about ongoing training opportunities or the company culture. It shows that you're genuinely interested in the role and eager to learn more about how you can contribute to the team.
