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For Companies At a Glance
- Tasks: Diagnose and repair domestic appliances while delivering top-notch customer service.
- Company: Join Pacifica, the UK's largest provider of appliance repair services.
- Benefits: Earn a competitive salary with uncapped bonuses and a £1,500 sign-on bonus.
- Why this job: Make a real difference in people's homes while enjoying a supportive work culture.
- Qualifications: 2 years' experience in white goods repair and a full UK driving licence required.
- Other info: Enjoy ongoing training, flexible hours, and up to 33 days' holiday.
The predicted salary is between 27000 - 36000 £ per year.
Salary: £27,000 - £36,000 basic + uncapped bonus (OTE up to £50,000+). Sign‑on bonus: £1,500. Full‑time, permanent role based in Leicester and surrounding areas.
Responsibilities
- Diagnose and repair at least four core domestic appliance types in customers' homes (washing machines, tumble dryers, dishwashers, refrigerators, electric ovens).
- Deliver excellent customer service during on‑site visits.
- Use intuitive software to manage your day, order parts and access job information.
- Maintain Pacifica's high standards in professionalism, reliability and safety.
Qualifications
- Minimum 2 years' experience in the white goods repair sector in a field‑based capacity.
- Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens.
- Full UK manual driving licence (max 6 points).
Benefits
- Competitive basic salary: £27,000 - £36,000 (based on experience & skill set).
- Uncapped performance bonus – OTE up to £50,000+.
- £1,500 sign‑on bonus.
- Modern company van with fuel card and optional private use.
- Tools, uniform, PPE, and tablet provided.
- Ongoing training including manufacturer‑led and City & Guilds Assured courses.
- Up to 33 days' holiday including bank holidays.
- Company pension and Death in Service benefit (3x salary).
- Employee perks: free Multi‑Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits.
- Daily parts delivery to a secure by‑box near your home.
- Monday to Friday working hours (approx. 9am‑5pm) with pre‑planned routes.
- Market‑leading job management software.
About Pacifica
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care. Our purpose is to keep households running while protecting the environment, and our vision is to care for our customers' appliances for a more sustainable world. We work with a small selection of the world's leading manufacturers, including Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now
Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year – plus a £1,500 sign‑on bonus. Not in the right area for this vacancy? You can register your interest, and we’ll be in touch when a role becomes available near you: business.pacifica.co.uk/careers.
White Goods Engineer – Field Based – Leicester [PAS138] employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land White Goods Engineer – Field Based – Leicester [PAS138]
✨Tip Number 1
Get your hands dirty! If you’ve got experience with white goods, make sure to showcase your skills during interviews. Bring examples of tricky repairs you've tackled and how you delivered top-notch customer service.
✨Tip Number 2
Network like a pro! Connect with other engineers and professionals in the field. Attend industry events or join online forums to share tips and learn about job openings. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 3
Practice makes perfect! Before your interview, run through common questions and scenarios you might face. Think about how you’d handle specific repair situations and customer interactions to show you’re ready for anything.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, hit that apply button and let’s get you on board!
We think you need these skills to ace White Goods Engineer – Field Based – Leicester [PAS138]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific appliances mentioned in the job description. We want to see how your skills match up with what we're looking for, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with domestic appliances and how you can contribute to our mission at Pacifica. Keep it friendly and professional – we love a good story!
Show Off Your Customer Service Skills: Since delivering excellent customer service is key in this role, make sure to include examples of how you've gone above and beyond for customers in your application. We want to know how you handle on-site visits and keep clients happy!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Pacifica!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss your experience with washing machines, dishwashers, and other appliances. Highlight specific repairs you've done and any challenges you've faced.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is key for this role, prepare examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will show you're a great fit for Pacifica's values.
✨Familiarise Yourself with the Software
Get to know the intuitive software used for managing jobs and ordering parts. If possible, try to find out what specific software Pacifica uses and mention any similar tools you've worked with. This shows you're tech-savvy and ready to hit the ground running.
✨Demonstrate Professionalism and Reliability
Pacifica values professionalism and reliability, so be prepared to discuss how you maintain high standards in your work. Share examples of how you've ensured safety and reliability in your previous roles, and express your commitment to upholding these standards in the field.