Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer calls, provide technical support, and manage repair cases from start to finish.
- Company: Join Pacifica, a leading UK appliance repair and home service provider.
- Benefits: Earn £12.71 per hour, enjoy 30 days leave, and access career progression.
- Other info: Flexible part-time shifts available to fit your schedule.
- Why this job: Make a difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 12 £ per hour.
Pay: £12.71 per hour.
Part‑time shift options available:
- 15 hours Monday & Tuesday 9‑5pm
- 20 hours Monday‑Friday 10am‑2pm
- 22.5 hours Mon‑Wed 9‑5pm
Pacifica is a leading UK appliance repair and home service provider. This role involves handling inbound customer calls, technical fault diagnosis, appliance repair support, and case management from start to finish.
Key Responsibilities
- Handle inbound customer service calls within a busy contact centre environment
- Provide technical support and appliance fault diagnosis across multiple product ranges
- Manage customer repair cases from first contact through to resolution
- Book engineer appointments and coordinate repair visits
- Process spare parts orders and warranty requests
- Update CRM systems accurately (case management / job tracking)
- Handle escalated customer complaints and service issues
- Process refunds in line with company policy
- Support warranty upsell and replacement product options
- Manage shared inboxes and customer job requests
- Ensure compliance with Consumer Duty and fair customer outcomes
Skills & Experience
- Customer service, call centre or contact centre experience
- Strong communication skills (verbally and written)
- Problem‑solving ability and ownership mindset
- Ability to handle multiple systems (CRM, email, job management tools)
- Strong attention to detail and accuracy
- Ability to work under pressure in a fast‑paced environment
Benefits
- £12.71 per hour
- Company pension scheme
- 30 days annual leave (including bank holidays), increasing with service
- Work‑life balance and wellbeing support
- Death in service benefit (3x salary)
- Retail discount savings portal
- Complimentary Multi Appliance Protection (MAP) for home appliances
- Career progression within a growing UK business
Apply today to join Pacifica.
Customer Experience Agent in Knowsley employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent in Knowsley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pacifica. Understand their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky customer calls during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories to demonstrate your ownership mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Pacifica team. Don’t miss out!
We think you need these skills to ace Customer Experience Agent in Knowsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Customer Experience Agent role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can help Pacifica provide top-notch support. Keep it friendly and engaging!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who take ownership and can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Pacifica
✨Know Your Stuff
Before the interview, make sure you understand Pacifica's services and the role of a Customer Experience Agent. Familiarise yourself with common appliance issues and how to troubleshoot them. This will show your genuine interest and help you answer technical questions confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about your past experiences in call centres or customer service roles and prepare examples that highlight your skills. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice speaking clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully. Don’t hesitate to ask for clarification if you don’t understand something – it shows you’re engaged!
✨Be Ready for Scenarios
Expect scenario-based questions where you’ll need to demonstrate your problem-solving abilities. Think of situations where you successfully handled customer complaints or managed multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.