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- Tasks: Diagnose and repair domestic appliances in customers' homes with a focus on quality service.
- Company: Join Highland Appliances, a trusted name in appliance repair with over 30 years of experience.
- Benefits: Enjoy a competitive salary, company van, 30 days holiday, and strong work-life balance.
- Other info: Work independently with modern tools and a supportive back-office team.
- Why this job: Be part of a reputable team with real opportunities for growth and development.
- Qualifications: 2+ years in appliance repair and strong fault diagnosis skills required.
The predicted salary is between 28000 - 35000 ÂŁ per year.
Highland Appliance Services is a well-established domestic appliance repair company with over 30 years' experience. We specialise in the repair and maintenance of high-quality household appliances across the Highlands, Skye, Strathspey and Moray. We work with leading manufacturers including AEG, Beko, Neff, Zanussi, Smeg, Siemens and Bosch, and pride ourselves on delivering a fast, reliable and professional service to customers in their homes.
Due to continued growth, we are now looking for an experienced Domestic Appliance Engineer to join our field service team.
The Role
- You will be responsible for visiting customers' homes across your allocated area, diagnosing faults and carrying out effective repairs on a wide range of domestic appliances.
- This is a field‑based, independent role where you will manage your own workload, using your technical knowledge to deliver first‑time fixes wherever possible.
- You will be supported with fully planned routes, modern tools and systems, and a strong back‑office team.
What You'll Be Doing
- Diagnosing and repairing domestic appliances in customers' homes
- Working on washing machines, tumble dryers, dishwashers, refrigeration and cookers
- Delivering high levels of customer service at all times
- Working independently to manage your daily schedule efficiently
- Completing accurate job updates using in-house engineer software
- Striving for first‑time fix rates and quality workmanship
What We're Looking For
- Minimum 2 years' experience in field‑based white goods / domestic appliance repair
- Strong up-to‑date working knowledge in fault diagnosis and repair of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, cookers
- Confident fault‑finding and diagnostic ability
- Good communication skills and customer‑focused attitude
- Ability to work independently and manage your own workload
- Full UK manual driving licence (maximum 6 points)
Desirable (not essential)
- Gas qualifications (CCN1 / CKR1)
What We Provide
- Fully equipped company van with fuel card
- Tablet and modern engineer software
- Full appliance‑specific kit, specialist tooling, PPE, tablet and uniform provided
- Van stock supplied
- Efficient, pre‑planned route scheduling to reduce travel time
- Ongoing technical and manufacturer support
- City & Guilds Assured training programme to provide additional product upskilling if required
- Manufacturer training with leading brands
- Ongoing upskilling and technical development
Benefits
- Company pension scheme
- 30 days holiday including bank holidays
- Death in service benefit (3x salary)
- Optional private van use (subject to HMRC rules)
- Strong work‑life balance with structured scheduling
- Company retailer discount portal
- Complimentary Multi Appliance Protection (MAP) for your home appliances
- Clear progression and promotion opportunities within the business
Location
We are ideally looking for engineers based in or around: IV1-IV16 and IV30-IV36.
Why Join Us
- Established, reputable local business with 30+ years' history
- Consistent workload and well‑organised routes
- Modern tools, systems and support structure
- Real opportunity to develop and progress long‑term
- Strong focus on quality, not rushed volume work
Apply Now
If you are an experienced Domestic Appliance Engineer looking for a stable, well‑supported role with excellent earning potential and long‑term progression, we would like to hear from you.
White Goods Engineer - Highland Appliances [HIG001] in Inverness employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land White Goods Engineer - Highland Appliances [HIG001] in Inverness
✨Tip Number 1
Get to know the company! Research Highland Appliances and their values. When you walk into that interview, show us you understand what they do and how you can fit into their team. It’ll make you stand out!
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of white goods and be ready to discuss specific repairs you've done. We want to hear about your experiences and how you’ve tackled challenges in the field.
✨Tip Number 3
Show off your customer service skills! Highland Appliances prides itself on delivering top-notch service, so be prepared to share examples of how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Highland Appliances.
We think you need these skills to ace White Goods Engineer - Highland Appliances [HIG001] in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with domestic appliances, especially the ones mentioned in the job description. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for appliance repair and customer service. Let us know why you’re excited about joining Highland Appliances and how you can contribute to our team.
Show Off Your Technical Skills: Be specific about your technical knowledge and experience in fault diagnosis and repairs. We love seeing candidates who can demonstrate their expertise in washing machines, dishwashers, and more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the specific appliances mentioned in the job description. Familiarise yourself with common faults and repairs for washing machines, tumble dryers, dishwashers, refrigeration, and cookers. This will show that you're not just a technician but someone who understands the ins and outs of the products you'll be working with.
✨Demonstrate Customer Service Skills
Highland Appliances values customer service highly, so be prepared to discuss how you've handled customer interactions in the past. Think of examples where you went above and beyond to ensure customer satisfaction, as this will highlight your customer-focused attitude.
✨Showcase Your Independence
Since this role involves managing your own workload, be ready to talk about how you prioritise tasks and manage your time effectively. Share specific instances where you successfully worked independently, demonstrating your ability to diagnose and repair issues without constant supervision.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the training programmes, the support structure, or the types of challenges engineers face in the field. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.