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- Tasks: Book service calls, process deliveries, and support the team in a dynamic office environment.
- Company: Join Highland Appliance Services Ltd, a trusted name in home appliance sales and repairs.
- Benefits: Enjoy competitive pay, a company pension, and unique employee perks.
- Why this job: Be part of a reputable company with over 30 years of experience and make a difference.
- Qualifications: Previous admin experience and a professional phone manner are preferred.
- Other info: Flexible part-time hours with opportunities for holiday cover and career growth.
The predicted salary is between 25000 - 30000 £ per year.
Highland Appliance Services Ltd has over 30 years of experience in the sale and repair of home appliances from leading brands, including AEG, Beko, Neff, Zanussi, Smeg, Siemens, and Bosch. We are a trusted partner for major manufacturers and insurance companies, specialising in high-end appliances like Samsung side-by-side fridge freezers and Rangemaster range cookers. Using genuine parts and following manufacturer guidelines, we have earned an outstanding reputation and high customer satisfaction across Inverness and the Highlands.
We are looking for a flexible Part-Time Service Receptionist / Call taker sales administrator to join our office in Culloden on a permanent basis.
Hours: Monday, Wednesday, Friday – either 9:00-13:00 or 10:00-14:00 (flexible start times). Holiday cover: approximately 12 weeks per year, may include Tuesday and Thursday.
Key Responsibilities:
- Book service calls via phone and email
- Receive and process deliveries
- Process payments and perform general admin tasks
- Update and maintain customer records
- Support team members and provide cover when needed
Desirable Skills & Experience:
- Previous office or administrative experience
- Professional phone manner and customer service experience
- Knowledge of the Highlands, Skye, Moray, and Strathspey
- Well-organised, with excellent verbal and written communication
- Able to multi-task, work to deadlines, and maintain attention to detail
- Confident, enthusiastic, and able to work independently and as part of a team
Requirements:
- Must be able to commute to our office in Culloden (IV2 7WL)
Benefits:
- Company pension
- Death in Service benefit (3x salary)
- Employee perks including Free Multi-Appliance Protection (MAP) for your own home appliances
- Entry into monthly cash prize draw
- Access to health, wellness, and lifestyle benefits
Apply today to join a trusted, established company with over 30 years of experience in a permanent role.
Service Receptionist in Inverness employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Receptionist in Inverness
✨Tip Number 1
Get to know the company! Research Highland Appliance Services Ltd and their products. This will help you tailor your conversation during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone manner! Since the role involves booking service calls, it’s crucial to sound professional and friendly. Grab a friend and do some mock calls to get comfortable.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you’ve successfully managed multiple tasks or deadlines. This will impress them during the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Receptionist in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. We want to see how your skills match what we're looking for in a Service Receptionist!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re the perfect fit for our team at Highland Appliance Services. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of phone and email communication, make sure your application reflects your verbal and written communication skills. We love clear and concise messages!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Pacifica
✨Know the Company Inside Out
Before your interview, take some time to research Highland Appliance Services Ltd. Understand their history, the brands they work with, and their reputation in the community. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
As a Service Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations. This will demonstrate your ability to maintain a professional phone manner and your commitment to customer satisfaction.
✨Be Ready to Multi-Task
The role requires you to juggle various tasks like booking service calls, processing payments, and updating records. Think of specific instances where you've successfully managed multiple responsibilities at once. This will highlight your organisational skills and ability to work under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows that you're engaged and serious about contributing to the team.