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- Tasks: Handle customer claims for appliances and deliver exceptional service.
- Company: Leading domestic support services provider in Houghton-le-Spring.
- Benefits: Up to 33 days holiday, training opportunities, and a rewarding benefits package.
- Why this job: Join a supportive team and enjoy career progression in a dynamic environment.
- Qualifications: Customer service experience and familiarity with Microsoft systems required.
- Other info: Great opportunity for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading domestic support services provider based in Houghton-le-Spring, England, is seeking a Claims Handler to join their team. The ideal candidate will handle customer claims for appliances under warranty, delivering exceptional service, and managing existing claims.
The role offers training opportunities, a supportive environment, and up to 33 days of holiday. Experience in customer service and a good understanding of Microsoft systems is essential. This position not only promotes career progression but also provides a rewarding benefits package.
Warranty Claims Specialist – Customer Care in Houghton-Le-Spring employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Claims Specialist – Customer Care in Houghton-Le-Spring
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and claims handling. We want to show them we’re ready to deliver exceptional service right from the start!
✨Tip Number 3
Showcase your Microsoft skills! Brush up on Excel and other relevant software, as they’ll likely ask about your experience with these tools during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining the team.
We think you need these skills to ace Warranty Claims Specialist – Customer Care in Houghton-Le-Spring
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can handle claims and deliver exceptional service, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Claims Handler role. Share specific examples of how you've managed claims or provided excellent customer care in the past.
Show Off Your Microsoft Skills: Since a good understanding of Microsoft systems is essential, make sure to mention any relevant software experience in your application. We love candidates who are tech-savvy and can navigate these systems with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Pacifica
✨Know Your Stuff
Make sure you understand the ins and outs of warranty claims and customer service. Brush up on common issues customers face with appliances and how to resolve them. This will show that you're not just interested in the role, but that you’re prepared to tackle real-life scenarios.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about times when you resolved a difficult situation or turned a negative experience into a positive one. This will highlight your ability to deliver exceptional service, which is key for this role.
✨Familiarise Yourself with Microsoft Systems
Since a good understanding of Microsoft systems is essential, take some time to brush up on your skills. Whether it’s Excel for tracking claims or Word for documentation, being comfortable with these tools will give you an edge and show that you can hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it demonstrates that you’re proactive and engaged.
