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- Tasks: Diagnose and repair domestic appliances in customers' homes while delivering excellent service.
- Company: Join Pacifica, the UK's largest provider of domestic appliance repair services.
- Benefits: Competitive salary, uncapped bonuses, modern van, ongoing training, and generous holiday.
- Why this job: Make a real difference by keeping households running and protecting the environment.
- Qualifications: 2+ years in white goods repair and knowledge of major appliances required.
- Other info: Enjoy a supportive culture focused on quality, care, and career development.
The predicted salary is between 27000 - 43000 £ per year.
Location: Roles available in various parts of the UK
Job Type: Full Time, Permanent
Salary: £27,000 - £43,000 basic depending on skill set, experience and location + uncapped bonus (OTE up to £50,000+)
Bonus: £1,500 sign-on bonus available for new starters
About The Role
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods – including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens – directly in customers' homes. Every day you'll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who work productively to repair our customers' appliances and deliver service excellence to every customer.
What You'll Do
- Diagnose and repair at least four of the core domestic appliance types in customers' homes
- Deliver excellent customer service during onsite visits
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica's high standards in professionalism, reliability and safety
What You'll Need
- Minimum 2 years' experience in the white goods repair sector in a field based capacity
- Up-to-date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
What You'll Get
- Competitive basic salary: £27,000 - £43,000 (based on experience, skill set & location)
- Uncapped performance bonus – OTE up to £50,000+
- £1,500 sign-on bonus
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE, and tablet provided
- Ongoing training including manufacturer led and City & Guilds Assured courses providing additional product upskilling if required
- Up to 33 days' holiday including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Employee Perks: Free Multi‑Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure by‑box near your home
- Monday to Friday working hours (approx. 9am‑5pm) with pre‑planned routes
- Market leading job management software
About Pacifica
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers' appliances for a more sustainable world.
At Pacifica, you're not just an engineer – you're a trusted professional and a valued part of our national team. We work with a small selection of the world's leading manufacturers, including: Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now
Ready to take the next step in your appliance repair career? If you're an experienced White Goods Engineer, we'd love to hear from you! We have vacancies available in the North London, South London, NN (must have gas), LL (must have gas), CM/RM/IG/SS area (must have gas), BH and EN (must have gas) areas. Other areas also considered. Don't see a vacancy in your area? You can register your interest, and we'll be in touch when a role becomes available near you.
Field-Based White Goods Engineer – [PASNAT01] employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field-Based White Goods Engineer – [PASNAT01]
✨Tip Number 1
Get your hands dirty! If you can, try to shadow a White Goods Engineer for a day. This will give you a real feel for the job and help you understand what skills you need to highlight when you apply.
✨Tip Number 2
Network like a pro! Connect with other engineers on LinkedIn or join relevant groups. You never know when a chat might lead to a job opportunity, so don’t be shy about reaching out!
✨Tip Number 3
Show off your skills! When you get an interview, be ready to discuss specific repairs you've done. Bring examples of how you’ve solved problems in the past – it’ll show you’re the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Field-Based White Goods Engineer – [PASNAT01]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with white goods repair. We want to see your skills in diagnosing and fixing appliances like washing machines and dishwashers right at the top!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about appliance repair and how your experience aligns with our values at Pacifica. Keep it friendly and professional!
Show Off Your Customer Service Skills: As a White Goods Engineer, you'll be interacting with customers daily. Make sure to mention any previous roles where you provided excellent customer service – we love that kind of stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances you'll be working with. Be ready to discuss fault diagnosis and repairs for at least four types, like washing machines and dishwashers. This shows you're not just experienced but also passionate about what you do!
✨Showcase Your Customer Service Skills
As a White Goods Engineer, you'll be interacting with customers regularly. Prepare examples of how you've delivered excellent customer service in the past. Highlighting your ability to communicate effectively and resolve issues will set you apart from other candidates.
✨Familiarise Yourself with the Company
Do a bit of homework on Pacifica and its mission. Understanding their commitment to sustainability and customer care can help you align your answers with their values during the interview. It shows you're genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think through common faults and repairs you’ve encountered in the field. Being able to articulate your thought process and problem-solving skills will demonstrate your expertise and readiness for the role.