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- Tasks: Diagnose and repair domestic appliances in customers' homes while delivering excellent service.
- Company: Join Pacifica, the UK's largest provider of domestic appliance repair services.
- Benefits: Competitive salary, uncapped bonuses, sign-on bonus, and modern company van.
- Why this job: Make a real impact by keeping households running sustainably with your skills.
- Qualifications: 2 years' experience in white goods repair and knowledge of major appliances required.
- Other info: Enjoy ongoing training, flexible working hours, and a supportive team environment.
The predicted salary is between 27000 - 43000 £ per year.
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers’ homes. Every day you’ll use your expertise and product knowledge to deliver professional, high quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers appliances and deliver service excellence to every customer.
What You’ll Do:
- Diagnose and repair at least four of the core domestic appliance types in customers’ homes
- Deliver excellent customer service during onsite visits
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica’s high standards in professionalism, reliability and safety
What You'll Need:
- Minimum 2 years’ experience in the white goods repair sector in a field based capacity
- Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
What You’ll Get:
- Competitive basic salary: £27,000 – £43,000 (based on experience, skill set & location)
- Uncapped performance bonus – OTE up to £50,000+
- £1,500 sign-on bonus
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE, and tablet provided
- Ongoing training including manufacturer led and City & Guilds Assured courses providing additional product upskilling if required
- Up to 33 days’ holiday including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure bybox near your home
- Monday to Friday working hours (approx. 9am–5pm) with pre-planned routes
- Market leading job management software
About Pacifica:
Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose: To keep households running while protecting the environment.
Our Vision: To care for our customers’ appliances for a more sustainable world.
At Pacifica, you're not just an engineer — you’re a trusted professional and a valued part of our national team. We work with a small selection of the world’s leading manufacturers, including; Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now: Ready to take the next step in your appliance repair career? If you’re an experienced White Goods Engineer, we’d love to hear from you! We have vacancies available in the LE, North London, South London, WR, NN (must have gas), Glasgow (must have gas) and BA postcode areas. Other areas also considered. Don’t see a vacancy in your area? You can register your interest, and we’ll be in touch when a role becomes available near you: business.pacifica.co.uk/careers
Field-Based White Goods Engineer – [PAS130] employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field-Based White Goods Engineer – [PAS130]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pacifica. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your fault diagnosis skills and be ready to discuss specific examples from your past work. Think about challenges you've faced and how you resolved them—this will demonstrate your expertise and problem-solving abilities.
✨Tip Number 3
Show off your customer service skills! As a White Goods Engineer, you'll be interacting with customers daily. Be prepared to share experiences where you provided excellent service or turned a negative situation into a positive one. This will highlight your professionalism and reliability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining Pacifica. Don’t forget to follow up after applying—showing enthusiasm can really set you apart!
We think you need these skills to ace Field-Based White Goods Engineer – [PAS130]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with white goods repair. We want to see your skills in diagnosing and fixing appliances like washing machines and dishwashers right at the top!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about appliance repair and how your experience aligns with our values at Pacifica. Keep it friendly and professional!
Show Off Your Customer Service Skills: Since you'll be working directly in customers' homes, it's crucial to demonstrate your excellent customer service skills. Share examples of how you've gone above and beyond for clients in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss your experience with at least four of them, including fault diagnosis and repair techniques. This will show that you're not just familiar with the products but also confident in your skills.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to share examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to ensure customer satisfaction, as this will highlight your professionalism and reliability.
✨Familiarise Yourself with the Company
Do a bit of research on Pacifica and their mission to keep households running sustainably. Understanding their values and how they operate will help you align your answers with what they’re looking for in a candidate. Plus, it shows genuine interest in the company!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, or training opportunities. This not only demonstrates your enthusiasm for the position but also helps you gauge if the company is the right fit for you.
