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For Companies At a Glance
- Tasks: Manage the full lifecycle of appliance repairs and ensure efficient scheduling.
- Company: Join Pacifica, the largest domestic support services provider in the UK.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for skill development.
- Why this job: Make a real impact on customer satisfaction and workflow efficiency.
- Qualifications: Strong organisational skills and experience in service coordination preferred.
- Other info: Be part of a growing team focused on excellence and reliability.
The predicted salary is between 23985 - 33579 £ per year.
Overview
Company: Pacifica Appliance Services Limited
Location: Chester-Le-Street DH3
Salary: £23,985 per annum | Hours: Mon-Fri, 9am-5pm, 37.5 hours p/week
About Pacifica
Founded in 2003 and united under the Pacifica brand in 2005, we are now the largest domestic support services provider in the UK and a trusted name across Europe. Known for excellence and reliability, our team of directly employed engineers, sales, and support staff delivers repairs, warranty services, spares management, and product replacements for domestic appliances.
About The Role
We are looking for a proactive WIP Co-ordinator / Appliance Service Coordinator to manage the full lifecycle of appliance repairs. You will ensure jobs are scheduled efficiently, parts are allocated correctly, and customers are kept informed from start to finish.
Key Responsibilities
- Monitor and action work in progress (WIP), resolving stalled or ageing jobs
- Coordinate with engineers, planners, and account managers to prevent delays
- Ensure correct parts allocation and prevent repeat visits
- Communicate with customers to keep them informed and updated
- Produce reports, monitor SLA compliance, and track performance trends
- Review failures and work on process improvements
Skills & Experience
- Experience in appliance repairs, service, or field operations (desirable)
- Strong organisational skills and attention to detail
- Excellent problem-solving and communication skills (written & verbal)
- Proficient user of IT and confident using Microsoft Office, especially Excel
- Able to work independently and as part of a team
Why Join Us?
- Be part of a growing, customer-focused company
- Develop skills in repair scheduling, back-order management, and service coordination
- Make a real impact on workflow efficiency and customer satisfaction
Apply Today
Ready to take ownership of the appliance repair journey and make a real difference? Apply now to join Pacifica Appliance Services as our WIP Co-ordinator!
WIP Co-ordinator in Chester-le-Street employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WIP Co-ordinator in Chester-le-Street
✨Tip Number 1
Network like a pro! Reach out to people in the appliance repair industry, especially those who work at Pacifica. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on common appliance repair scenarios and think about how you'd handle them. Show us you’re proactive and ready to tackle any challenge that comes your way.
✨Tip Number 3
Don’t forget to showcase your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects. We love hearing about your problem-solving abilities and attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Pacifica team. Let’s get you on board!
We think you need these skills to ace WIP Co-ordinator in Chester-le-Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the WIP Co-ordinator role. Highlight any experience you have in appliance repairs or service coordination, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've managed projects or improved processes in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional while still being friendly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Pacifica
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of appliance repairs and service coordination. Brush up on relevant terminology and processes, as this will show your enthusiasm and knowledge about the role.
✨Show Off Your Organisational Skills
As a WIP Co-ordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed schedules or resolved issues. This will demonstrate your ability to handle the responsibilities of the job.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly. Be ready to discuss how you would keep customers informed and how you’ve handled communication with team members in previous roles.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions that test your problem-solving skills. Think of specific instances where you’ve resolved stalled jobs or improved processes, and be prepared to share these stories during the interview.
