Pacifica Appliance Services in Chester-le-Street is seeking a Customer Escalations Supervisor to lead the handling of escalated customer cases and ensure swift, empathetic resolutions. Based at our Chester-Le-Street office, you will act as the first line of escalation within the escalations team and support the Team Leader to maintain service excellence.
The role focuses on complaint handling, SLA adherence, and collaboration across internal departments to resolve issues and improve customer
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Customer Escalations Supervisor – Lead in Resolution (30 Days Holiday) in Chester-le-Street employer: Pacifica
Pacifica, located in the heart of Houghton-le-Spring, is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture that values teamwork and innovation, employees enjoy comprehensive benefits and opportunities for development, making it an ideal place for those seeking meaningful and rewarding employment in the claims handling sector.
