Pacifica Appliance Services in Chester-le-Street is seeking a Customer Escalations Supervisor to lead the resolution of escalated customer cases from our UK operations. This full-time role is based at our Chester-le-Street office and offers a salary of £25,935 per annum.
You will be the first line of escalation, support the Team Leader, and ensure service excellence while meeting SLA targets. The position suits those with experience in complaint handling and escalation management.
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Customer Escalations Supervisor - Lead Case Resolution SLA in Chester-le-Street employer: Pacifica
Pacifica, located in the heart of Houghton-le-Spring, is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture that values teamwork and innovation, employees enjoy comprehensive benefits and opportunities for development, making it an ideal place for those seeking meaningful and rewarding employment in the claims handling sector.
