Pacifica Appliance Services in Chester-le-Street is seeking a Customer Escalations Supervisor to lead the handling of escalated customer cases, ensuring timely, accurate, and empathetic responses and acting as the first line of escalation within the team.
Based at our Chester-Le-Street office, this role focuses on maintaining service excellence, meeting SLA targets, and collaborating with Planning, Warranty, Clients, Legal and others to resolve issues.
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Customer Escalations Lead in Chester-le-Street employer: Pacifica
Pacifica, located in the heart of Houghton-le-Spring, is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture that values teamwork and innovation, employees enjoy comprehensive benefits and opportunities for development, making it an ideal place for those seeking meaningful and rewarding employment in the claims handling sector.
