At a Glance
- Tasks: Diagnose and repair domestic appliances in customers' homes, ensuring high-quality service.
- Company: Join Pacifica, the UK's largest provider of appliance repair services.
- Benefits: Earn up to £50,000 with bonuses, a company van, and extensive training.
- Other info: Enjoy a supportive culture with excellent career development opportunities.
- Why this job: Make a real difference by keeping households running sustainably.
- Qualifications: 2+ years in white goods repair and knowledge of major appliances required.
The predicted salary is between 27000 - 36000 € per year.
White Goods Engineer – Field Based – Essex CM/RM/SS/IG postcode area | Up to £50,000 OTE £1,500 Sign‑On Bonus | Van, Bonus & Much More
Location: CM, RM, SS, IG postcode areas.
Job Type: Full-Time, Permanent
Salary: £27,000 – £36,000 per annum basic depending on skill set and experience + uncapped bonus (OTE up to £50,000+)
Bonus: £1,500 sign‑on bonus available for new starters.
About The Role
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers' homes, covering the CM/RM/SS/IG postcode areas. You will use your expertise and product knowledge to deliver professional, high‑quality repairs, supported by our regional field service teams.
What You’ll Do
- Diagnose and repair at least four of the core domestic appliance types in customers' homes.
- Deliver excellent customer service during on‑site visits.
- Use intuitive software to manage your day, order parts, and access job information.
- Maintain Pacifica's high standards in professionalism, reliability, and safety.
What You’ll Need
- Minimum 2 years' experience in the white goods repair sector in a field‑based capacity.
- Up‑to‑date working knowledge in fault diagnosis and repair of at least four of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens.
- Full UK manual driving licence (max 6 points).
What You’ll Get
- Competitive basic salary: £27,000 – £36,000 (based on experience & skill set).
- Uncapped performance bonus – OTE up to £50,000+.
- £1,500 sign‑on bonus.
- Modern company van with fuel card and optional private use.
- Tools, uniform, PPE, and tablet provided.
- Ongoing training including manufacturer‑led and City & Guilds Assured courses providing additional product up‑skilling if required.
- Up to 33 days' holiday including bank holidays.
- Company pension and Death in Service benefit (3× salary).
- Employee perks: Free Multi‑Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits.
- Daily parts delivery to a secure by‑box near your home.
- Monday to Friday working hours (approx. 9 am–5 pm) with pre‑planned routes.
- Market‑leading job management software.
About Pacifica
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose To keep households running while protecting the environment.
Our Vision To care for our customers' appliances for a more sustainable world.
Manufacturers Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
White Goods Engineer - Essex [PAS175] in Chelmsford employer: Pacifica
Pacifica is an exceptional employer for White Goods Engineers, offering a competitive salary package with uncapped bonuses and a £1,500 sign-on bonus. Our supportive work culture prioritises employee growth through ongoing training and development opportunities, while our commitment to quality service ensures you will be part of a team that values professionalism and customer care. With modern tools, a company van, and a focus on work-life balance, Pacifica provides a rewarding environment for those looking to make a meaningful impact in the Essex area.
StudySmarter Expert Advice🤫
We think this is how you could land White Goods Engineer - Essex [PAS175] in Chelmsford
✨Tip Number 1
Get to know the company! Research Pacifica and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a White Goods Engineer at Pacifica.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to fault diagnosis and customer service. Role-play with a friend to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace White Goods Engineer - Essex [PAS175] in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with white goods and fault diagnosis. We want to see how your skills match up with what we need, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about being a White Goods Engineer and how you can contribute to our team at Pacifica. Keep it friendly and professional.
Show Off Your Customer Service Skills:Since you'll be working directly in customers' homes, it's crucial to demonstrate your customer service skills. Share examples of how you've provided excellent service in the past—this will really help us see you in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll get all the info you need about the role and our company while you’re at it!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss your experience with washing machines, dishwashers, and other white goods. This will show that you’re not just familiar with the products but also passionate about them.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to share examples of how you've delivered excellent customer service in the past. Highlight any situations where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of research on Pacifica and their mission to keep households running sustainably. Understanding their values and how they operate will help you align your answers with what they’re looking for, making you a more attractive candidate.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. Inquire about the training opportunities available or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
