At a Glance
- Tasks: Diagnose and repair domestic appliances in customers' homes while delivering excellent service.
- Company: Join Pacifica, the UK's largest provider of appliance repair services.
- Benefits: Earn up to £50,000 with bonuses, a company van, and ongoing training.
- Other info: Enjoy a supportive culture with clear development paths and employee perks.
- Why this job: Make a real difference by keeping households running sustainably.
- Qualifications: 2 years' experience in white goods repair and a full UK driving licence.
The predicted salary is between 27000 - 36000 £ per year.
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens directly in customers' homes. Covering Birmingham and surrounding areas, you'll use your expertise and product knowledge to deliver professional, high‑quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers' appliances and deliver service excellence every day.
What You’ll Do
- Diagnose and repair at least four core domestic appliances in customers' homes
- Deliver excellent customer service during on‑site visits
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica's high standards in professionalism, reliability and safety
What You’ll Need
- Minimum 2 years' experience in the white goods repair sector in a field‑based capacity
- Up to date working knowledge in fault diagnosis and repair of at least four of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
What You’ll Get
- Competitive basic salary: £27,000 - £36,000 (based on experience & skill set)
- Uncapped performance bonus - OTE up to £50,000+
- £1,500 sign‑on bonus
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE, and tablet provided
- Ongoing training including manufacturer‑led and City & Guilds Assured courses providing additional product upskilling if required
- Up to 33 days' holiday including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Employee Perks: Free Multi‑Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure by‑box near your home
- Monday to Friday working hours (approx. 9am‑5pm) with pre‑planned routes
- Market‑leading job management software
About Pacifica
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers' appliances for a more sustainable world.
White Goods Engineer - Birmingham [PAS177] employer: Pacifica
Pacifica is an exceptional employer for White Goods Engineers, offering a competitive salary package with uncapped bonuses and a generous sign-on bonus. Our supportive work culture prioritises employee growth through ongoing training and development opportunities, while our commitment to service excellence ensures that you will be part of a dedicated team making a real difference in customers' lives across Birmingham and surrounding areas.
StudySmarter Expert Advice🤫
We think this is how you could land White Goods Engineer - Birmingham [PAS177]
✨Tip Number 1
Get to know the company! Research Pacifica and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a White Goods Engineer at Pacifica.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to fault diagnosis and customer service. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace White Goods Engineer - Birmingham [PAS177]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in white goods repair. We want to see your skills in diagnosing and fixing appliances like washing machines and dishwashers right at the top!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how your experience aligns with what we do at Pacifica. Keep it friendly and professional!
Show Off Your Customer Service Skills:Since you'll be working directly in customers' homes, it's crucial to demonstrate your excellent customer service skills. Share examples of how you've gone above and beyond for clients in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll get all the info you need about the role and our company!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss fault diagnosis and repairs for washing machines, dishwashers, and more. Showing that you’re familiar with these products will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to share examples of how you've delivered excellent customer service in the past. Highlight any experiences where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of research on Pacifica and their mission to keep households running sustainably. Understanding their values and how they operate will help you align your answers with what they’re looking for in a candidate.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. This could be about the training opportunities available or how success is measured in the role. It shows you're genuinely interested and engaged.
