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- Tasks: Ensure accurate and timely payments for dentists while supporting financial operations.
- Company: Join Pacific Smiles Group, a leading dental support organisation in Australia.
- Benefits: Enjoy hybrid work flexibility, career growth, and corporate fitness discounts.
- Other info: Collaborative team environment with opportunities for process improvements.
- Why this job: Make a real impact in healthcare finance while developing your skills.
- Qualifications: Experience in finance operations and strong Excel skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
Pacific Smiles Group is looking for a detail-focused and service-driven Payments & Settlements Officer to join our Finance Operations team based in East Maitland. This is a fantastic opportunity to step into a role where your work has real impact — ensuring our Dentists are paid accurately and on time, while helping support the smooth financial operations of a growing national healthcare organisation.
Working closely with the Practitioner Settlement Lead as part of a small specialist team, you’ll play a hands-on role across payment processing, reconciliations, reporting, and stakeholder support. If you enjoy numbers, problem-solving, and delivering high-quality service, this could be the perfect next move.
What We Offer
- Hybrid working flexibility with East Maitland head office base
- Supportive and collaborative finance team environment
- Opportunity to contribute to process improvements and automation initiatives
- Career growth within a national organisation
- Modern office with on-site parking
- Access to corporate fitness discounts and employee benefits
About the Role
As Practitioner Settlement Officer, you’ll be responsible for administering practitioner (dentist) payments accurately, efficiently, and in line with contractual obligations and company policies. You’ll also act as a key point of contact for payment enquiries, helping deliver a professional and responsive service to internal and external stakeholders.
Key responsibilities include:
- Prepare, validate and process practitioner payment files to schedule
- Reconcile practitioner payment accounts and investigate discrepancies
- Respond to payment queries from practitioners and field teams
- Maintain accurate financial records and settlement documentation
- Use Excel, Power BI and ERP systems to track and validate data
- Assist with reporting and ad hoc finance tasks
- Identify opportunities to improve systems, workflows and automation
- Support coverage across settlement processing during peak periods or leave
About You
You’ll bring strong accuracy, professionalism, and a customer-focused mindset, with the ability to manage deadlines in a fast-paced environment.
You’ll ideally have:
- Previous experience in finance operations, accounts payable, payroll or payment processing
- Strong Excel skills and confidence working with data
- Exposure to Power BI or ERP systems (highly regarded)
- Excellent attention to detail and reconciliation skills
- Strong communication skills and a responsive service approach
- Ability to work both independently and collaboratively in a small team
- Qualification in Finance, Accounting, Business or similar (preferred)
We are one of Australia’s leading dental support organisations, partnering with dental professionals across a growing national network of centres. Our people are at the heart of our success, and we’re committed to creating a workplace where you can grow, contribute, and thrive.
Apply Now
If you’re ready to join a values-driven organisation where accuracy, teamwork and continuous improvement matter, we’d love to hear from you.
Applications close 10th May
Please Note: To work in Dental in QLD, you are required to hold a Blue Card for paid employment (at no cost to you). You can discuss this further with us during an interview if you have any concerns.
Payments & Settlements Officer in Newcastle upon Tyne employer: Pacific Smiles Group
Contact Detail:
Pacific Smiles Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments & Settlements Officer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the finance and healthcare sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to payments and settlements. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with Excel or Power BI, be ready to discuss specific examples of how you’ve used these tools to solve problems or improve processes. It’s all about demonstrating your value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Payments & Settlements Officer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Payments & Settlements Officer role. Highlight your experience in finance operations and any relevant skills, like Excel and reconciliation, to show us you’re the perfect fit!
Show Off Your Attention to Detail: Since this role is all about accuracy, don’t shy away from showcasing your attention to detail. Use specific examples from your past work where you’ve successfully managed financial records or resolved discrepancies.
Be Professional Yet Personable: While we love professionalism, we also appreciate a friendly approach! Make sure your application reflects your customer-focused mindset and strong communication skills, as these are key in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Pacific Smiles Group
✨Know Your Numbers
As a Payments & Settlements Officer, you'll be dealing with financial data daily. Brush up on your Excel skills and be ready to discuss how you've used data in previous roles. Prepare examples of how you’ve reconciled accounts or processed payments accurately.
✨Showcase Your Problem-Solving Skills
This role requires a keen eye for detail and the ability to resolve discrepancies. Think of specific instances where you identified issues in payment processing or reporting and how you tackled them. Be prepared to share these stories during your interview.
✨Understand the Company’s Values
Pacific Smiles Group values accuracy, teamwork, and continuous improvement. Familiarise yourself with their mission and think about how your personal values align with theirs. This will help you articulate why you're a great fit for their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, opportunities for process improvements, or how they support career growth. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.