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- Tasks: Coordinate and book imaging appointments while providing excellent customer service.
- Company: Join a leading health provider dedicated to patient care and community wellbeing.
- Benefits: Enjoy five weeks annual leave, funded health insurance, and ongoing professional development.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Customer service experience, strong organisational skills, and knowledge of Microsoft Office.
- Other info: Dynamic role with opportunities for career growth and wellbeing initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Thrilling opportunity to use your customer service/contact centre experience within a health provider that is passionate about looking after patients.
Five weeks annual leave + 1 week additional domestic leave. Remuneration package includes funded health insurance.
We have an exciting opportunity for a Booking Specialist to join us in our Christchurch based Contact Centre. You will be responsible for providing the successful co‑ordination and booking of imaging appointments that contribute positively to the company’s image by effectively interacting with patients, referrers, funders, and the public in a prompt and professional manner.
Pacific Radiology is a busy multi-modality private practice with multiple clinics across much of New Zealand. We are part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology.
Your responsibilities will include, but are not limited to:
- Answering incoming calls in an effective and timely manner to ensure a first call resolution and schedule appointments for a range of examinations for patients.
- Apply correct protocols and liaise with the clinical team to obtain the correct procedures for the patient, any special requirements or staff required for the procedure.
- Protecting patient privacy while also liaising with appropriate clinical teams to ensure the correct procedures are met.
- Requesting blood tests, previous imaging and surgical notes on behalf of patients to ensure their procedures have the best outcome and ensure patient notes are clear.
- Managing applications for funding as required as well as providing patients with a clear indication of costs for all procedures.
You will be able to demonstrate the following skills:
- Strong knowledge of Microsoft Word, Excel, Outlook, and the ability to pick up new computer systems.
- Exceptional organisational skills.
- Warm and engaging interpersonal skills showing understanding and empathy.
- Rock‑solid customer service experience preferably within a Contact Centre environment.
- Ability to process large amounts of technical and variable information in a calm and professional manner.
- Some knowledge of medical terminology is desired.
Benefits of joining our organisation:
- Supportive environment that promotes a high standard of professionalism.
- Competitive remuneration package and additional leave.
- Ongoing professional development provided and encouraged.
- Wellbeing initiatives including funded private health insurance, EAP services and regular team functions.
To express your interest in this role please apply now providing your current CV and a Cover Letter. Applications close Sunday 1st March. Please note applications may close earlier if suitable candidates are found.
Bookings Specialist in Canterbury employer: Pacific Radiology Limited
Contact Detail:
Pacific Radiology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Specialist in Canterbury
✨Tip Number 1
Get to know the company! Research Pacific Radiology and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of providing top-notch radiology care.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls and scheduling appointments, it’s crucial to sound warm and professional. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and keep everything running smoothly. Think of examples from your past experience that highlight your ability to juggle responsibilities effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Pacific Radiology!
We think you need these skills to ace Bookings Specialist in Canterbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the Booking Specialist role. We want to see how your background fits with our mission of providing top-notch radiology care!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Remember, we love seeing genuine enthusiasm for patient care.
Showcase Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or appointments in previous roles. We need someone who can juggle responsibilities like a pro, so let us know how you do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Pacific Radiology Limited
✨Know Your Stuff
Familiarise yourself with the company and its services. Understand the role of a Bookings Specialist and how it fits into the bigger picture of patient care. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in a contact centre environment. Think about times when you resolved issues or went above and beyond for a customer, as this will resonate well with the interviewers.
✨Practice Makes Perfect
Rehearse common interview questions related to the role, such as handling difficult calls or managing multiple tasks. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.