Relationship Manager (Temporary)

Employee Relations Manager We have a newly created role for an Employee Relations Manager in our London team. You will provide expert Employee Relations support across our International region of Bermuda, Europe, India, Asia-Pacific and Australia and will partner closely with People Experience (PX), Legal, and business leaders managing complex employee matters. As part of the Employee Relations Centre of Excellence, you will help design and embed a new service delivery framework to support employees and managers on ER related topics, ensuring the fair, consistent, and compliant handling of workplace issues. You will also play a key part in establishing clear standards, strengthening ER practices, and implementing a focused approach to employee relations strategy and risk management ‑related topics, ensuring the fair, consistent, and compliant handling of workplace issues. The role will also play a key part in establishing clear standards, strengthening ER practices, and implementing a focused approach to employee relations strategy and risk management. Contribute to the development and implementation of the Enterprise Employee Relations (ER) framework by supporting governance standards and ensuring alignment with the broader PX strategy and regional employment regulations. Develop, maintain, and continuously improve ER standards, processes, and tools for Pacific Life Re, including templates and guidance for disciplinary actions, performance management processes, and involuntary separations, ensuring consistency with global ER practices. Independently lead complex workplace investigations and support higher risk matters (including harassment, discrimination, and regulatory or GDPR related concerns), partnering closely with HRBPs, Legal and People Experience Operations as required. risk matters (including harassment, discrimination, and regulatory or GDPR related concerns), partnering closely with HRBPs‑risk matters (including harassment, discrimination, and regulatory or GDPR‑related concerns), partnering closely with HRBPs Provide expert ER advice and guidance to the Employee Relations Specialists within our Tiered PX Operations Model, HRBPs, Legal, and business leaders to proactively resolve issues, mitigate risk, and ensure fair, consistent handling of employee matters across regions. Provide oversight and guidance to our PX Operations Team, enabling high quality support for employee relations requests through our tiered support model and acting as a point of escalation, as required. case trends, risk indicators, and external counsel usage). Act as a trusted subject matter expert in relevant business and PX discussions, offering insight on workplace trends, emerging risks, and complex employee matters to support informed decision making. ‑Support the design and delivery of ER related training for managers and employees across the International region, ensuring alignment with global standards and curriculum. ‑related training for managers and employees across the Monitor and respond to regional legal and regulatory developments in partnership with the Country PX Leads to ensure policies, guidelines, and employment practices remain compliant with local requirements. Degree in Human Resources, Business, Psychology, Employment Law, or a related discipline. ~10+ years’ experience in Employee Relations roles, with exposure to complex ER matters across multiple jurisdictions. ~ Proven experience independently leading investigations and advising senior leaders on sensitive and high risk issues, with the ability to facilitate difficult conversations and resolve disputes effectively. ‑risk issues, with the ability to facilitate difficult conversations and resolve disputes effectively. ~ Strong analytical and problem solving capability, with the ability to assess complex ER situations and recommend pragmatic, risk aware solutions. ‑solving capability, with the ability to assess complex ER situations and recommend pragmatic, risk‑aware solutions. ~ Excellent organisational and time management skills, with the ability to manage multiple ER cases and workstreams simultaneously. ‑management skills, with the ability to manage multiple ER cases and workstreams simultaneously. ~ Experience contributing to the design, implementation, or evolution of ER governance frameworks. ~ Deep knowledge of labour laws, regulatory requirements, and ER best practices across regions such as EMEA, APAC, and Canada (e.g., Experience working with HRIS platforms and ER or case management systems (e.g., Workday Help). Advanced degree or formal qualification in HR or employment law. Experience operating in a highly matrixed, global HR function. Experience of enabling high-quality ER support within an HR Shared Services model. CIPD, SHRM, IHRP) with specialization in employee relations or workplace investigations. Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) 25 days of annual leave with option to buy/sell more days ~ Generous enhanced parental leave Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Savings