At a Glance
- Tasks: Lead product analytics and provide strategic insights for our innovative Decision Platform.
- Company: Join UnderwriteMe, a dynamic Insurtech subsidiary of Pacific Life Re.
- Benefits: Enjoy 25 days annual leave, private insurance, and a supportive work-life balance.
- Other info: Be the first analyst in this area and drive significant growth opportunities.
- Why this job: Shape the future of insurance with data-driven decisions and impactful recommendations.
- Qualifications: 5+ years in product analysis with strong analytical and SQL skills.
The predicted salary is between 56700 - 69300 £ per year.
We are hiring our first Senior Product Analyst for the Decision Platform team. We need someone highly independent, commercially aware, and hands-on: a product analyst who can turn complex data across multiple products into clear insight, sharp recommendations, and better product decisions. This role is focused on Decision Platform, our B2B enterprise software suite for insurers.
As Senior Product Analyst, you will lead product analytics and strategic insight across the Decision Platform product suite, helping us understand product performance, business performance, customer health, and market opportunities. You will identify what we should measure, build the evidence base for product decisions, uncover opportunities for improvement, and proactively recommend actions that improve customer value, product performance, and commercial outcomes.
We are looking for someone who can independently find the most important questions, structure analysis, connect product usage to outcomes, and help shape roadmap, proposition, and go-to-market decisions across Decision Platform products. You will work closely with Product Managers, Product Design, Engineering, Data, SMEs, and commercial stakeholders. You will also help us mature our product analytics capability as the first analyst in this area, establishing good practice, robust metrics, and scalable ways of working.
Decision Platform has clear product, customer, operational, and commercial metrics that inform decision-making. Product teams consistently use data and insight to prioritise roadmaps, evaluate outcomes, and improve customer value. Leadership has visibility of Decision Platform performance through effective dashboards, scorecards, and strategic reporting. Customer opportunities, adoption risks, and market trends are proactively identified and translated into recommendations and action.
Own product analytics across Decision Platform products by defining meaningful product, customer, operational, and commercial metrics across Rules Engine, Decision Studio, AI Engine, and cross-product workflows. Proactively identify opportunities by analysing product data and user journeys, delivering actionable recommendations that influence roadmap, proposition, UX, engagement, retention, and performance.
Work with Engineering and Data teams to improve instrumentation, data quality, event capture, and access to the right product and customer data. Develop and maintain dashboards and reporting for product teams, leadership, and business stakeholders, linking strategic objectives and OKRs to product, customer, operational, and commercial performance.
Support product strategy and business cases with evidence-based analysis, including opportunity sizing, trend analysis, adoption analysis, and outcome modelling. Help assess analytics, insight-generation, and recommendation opportunities within the product, including how these capabilities could create customer value.
Communicate clearly with stakeholders, turning complex analysis into simple, persuasive narratives and practical next steps. Create customer and market intelligence views by combining product analytics, customer feedback, discovery insights, commercial context, product marketing research, and market intelligence to identify opportunities, risks, and strategic priorities.
Monitor competitor, industry, and market trends to provide context for product performance, customer expectations, and strategic decision-making. Support portfolio-level decision making by helping leadership understand product, customer, commercial, and market performance through insight-led reporting and recommendations.
Qualifications:
- Bachelor’s degree in Mathematics, Statistics, Computer Science, or related field; Master’s or other advanced degree preferred.
- At least 5 years of experience as a Product Analyst, Senior Product Analyst, or similar role in a digital product, B2B SaaS, enterprise software, platform, or workflow product environment, ideally across multiple products, regions, customer segments, or market contexts.
- Strong product sense and commercial judgement, with a track record of delivering actionable insights that influenced roadmap decisions, product performance, customer outcomes, or business results.
- Strong product analytics skills including metrics design, funnel analysis, cohort analysis, segmentation, behavioural analysis, feature performance assessment, customer journey analysis, experimentation, forecasting, predictive modelling, causal inference, or other advanced analytical techniques.
- Experience with product analytics, engagement, BI, and visualisation tools such as Mixpanel, Amplitude, Customer.io, AppsFlyer, Tableau, Looker, or equivalent.
- Strong SQL and spreadsheet skills, with the ability to perform robust ad hoc analysis and interrogate data independently.
- Experience helping to set up, mature, or significantly improve product analytics practices, including metrics frameworks, instrumentation, dashboards, governance, or ways of working.
- Experience conducting or supporting competitive analysis, market benchmarking, or industry research to inform product strategy and investment decisions.
This is a foundational role: you will be the first Product Analyst in this part of the business and will shape how product analytics is done in Decision Platform. You will work on products that combine automation, AI, data, and complex insurer workflows. You will partner with senior stakeholders across Product, Design, Engineering, Data, and the wider business.
This is a strong growth opportunity: this is a chance to define a function, raise the bar, and have visible impact in a scaling business backed by a strong parent company. Join us in our mission to revolutionize the insurance industry with innovative solutions on the Decision Platform.
UnderwriteMe is an Insurtech software business and subsidiary of Pacific Life Re (PL Re), a global life and pensions reinsurance firm. We have a vision to help everyone purchase protection insurance by using data and disruptive technology to transform our partners and markets in order to make their underwriting processes as quick and efficient as possible. We currently deliver 16% of the UK markets protection policies and we are already working to increase our reach.
Joining UnderwriteMe means being part of a technology company that is committed to bringing a fresh and dynamic approach to insurance. You’d be working with a team of highly technical experts made up of people with backgrounds in software, fintech, and insurance. Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step.
We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and wellbeing initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events, and overseeing volunteering opportunities.
Benefits (Only for Permanent and Fixed Term Employees):
- 25 days of annual leave with option to buy/sell more days
- Generous enhanced parental leave
- Comprehensive private insurance coverage for employee and dependents
- Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
- Savings & Retirement
- Subsidized gym membership
- Access to Employee Assistance Program
- Cycle to Work and Electric Car Salary Sacrifice Scheme
- Time off for volunteering
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. As part of our commitment to accessibility for all, UnderwriteMe will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs, and we will consult with you to ensure suitable accommodation is provided.
Senior Product Analyst (Digital) in London employer: Pacific Life
Pacific Life Re is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture enriched by diversity and inclusion. As a Talent Intelligence & Recruitment Marketing Analyst, you will benefit from comprehensive healthcare coverage, generous leave policies, and opportunities for continuous learning, all while contributing to innovative recruitment strategies in a dynamic environment. Located in a vibrant area, the company fosters collaboration and creativity, ensuring that every team member can thrive and make a meaningful impact.
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We think you need these skills to ace Senior Product Analyst (Digital) in London
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