Job Title Senior Service Design & Transition Analyst
The Service Design & Transition Analyst plays a key role in ensuring that new or changed technology services are designed, governed, transitioned, and accepted into live operations in a controlled and value-led way. Aligned to ITIL principles, the role supports the organisation's Service Value System by helping teams co-create business value through services that are fit for purpose, fit for use, resilient, supportable, secure, and operationally ready.
The role works across the end-to-end service value chain, engaging early with project, product, architecture, security, operations, suppliers, and business stakeholders to define service outcomes, confirm readiness, manage transition risk, and enable continual improvement after go-live.
Service Design
Collaborate with stakeholders to define end-to-end service designs that describe the service model, customer outcomes, service ownership, support model, performance measures, SLAs/OLAs, security, resilience, availability, capacity, continuity, and operational dependencies.
Produce and maintain Service Design Packages and supporting artefacts that enable services to be delivered, supported, measured, and improved across the organisation and its supplier ecosystem.
Ensure service designs are aligned to enterprise architecture, information security, data protection, supplier management, operational resilience, and business continuity requirements.
Validate service designs against non-functional requirements, including availability, reliability, scalability, recoverability, monitoring, alerting, access, supportability, and maintainability.
Define and document service dependencies, ownership, RACI, escalation routes, service acceptance criteria, reporting requirements, and integration points with ITSM practices.
Service Transition
Lead or support the transition of new or changed services into live operations, ensuring transition activities are planned, governed, risk-assessed, and aligned to business and operational outcomes.
Plan and coordinate transition activities, including operational readiness assessments, knowledge
Hiring: Senior Service Design Analyst in London employer: Pacific Life
Pacific Life Re is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture enriched by diversity and inclusion. As a Talent Intelligence & Recruitment Marketing Analyst, you will benefit from comprehensive healthcare coverage, generous leave policies, and opportunities for continuous learning, all while contributing to innovative recruitment strategies in a dynamic environment. Located in a vibrant area, the company fosters collaboration and creativity, ensuring that every team member can thrive and make a meaningful impact.
