Specialist, Technical Training

About the Role

We are looking for a driven and organised Specialist, Technical Training to join our team within the Divisional Business Services function in London, UK. In this role, you will be responsible for coordinating the end‑to‑end delivery of technical training programmes that support the successful adoption of new systems, platforms, and processes across the organisation. You will work closely with Change Managers, Functional Leads, Project Leads, and senior stakeholders to ensure that training materials are fit for purpose, sessions are delivered on time, and employees across the business are equipped to perform confidently in evolving technical environments. This is a hybrid role based from our London, UK office.

Key Responsibilities

• Coordinate the planning and scheduling of technical training programmes aligned to system implementation and transformation project timelines.
• Liaise with subject matter experts (SMEs) and L&D partners to support the development of technical training content including e-learning modules, user guides, job aids, and facilitator guides.
• Manage training logistics including room/virtual platform bookings, delegate communications, attendance tracking, and materials distribution.
• Maintain the training calendar and ensure all stakeholders are informed of upcoming sessions, prerequisites, and scheduling changes.
• Administer and update the Learning Management System (LMS), ensuring course records, completions, and reporting are accurate and up to date.
• Collect and analyse post‑training feedback and completion data, producing regular reports for project and change leads.
• Identify and escalate training readiness risks or attendance gaps to Change Managers and project stakeholders.
• Assist in the development and maintaining of a library of training assets, templates, and standard operating procedures.
• Support post‑go‑live hyper‑care training activities and refresher session coordination.

Qualifications Required

• 2–4 years of experience in a training coordination, L&D coordination, or project support role, ideally within financial services or a similarly regulated industry.
• Strong technical experience with e-learning authoring tools such as Articulate Storyline, Synthesia, Motion Array or Adobe Captivate.
• Experience supporting the delivery of technical or systems‑focused training (e.g., ERP, CRM, or data platforms).
• Familiarity with Learning Management Systems (LMS) such as Cornerstone, EdCast, or similar.
• Strong organisational and time management skills with the ability to manage multiple concurrent workstreams.
• Proficiency in Microsoft Office Suite and collaboration platforms such as SharePoint, and MS Teams.
• Excellent written and verbal communication skills with a keen attention to detail.
• Bachelor’s degree in Learning & Development, Business, HR, or a related discipline.

Nice to Have

• Exposure to Agile project environments or familiarity with change management frameworks (e.g., Prosci/ADKAR).
• Experience supporting regulatory or compliance‑driven training initiatives.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team’s connection with each other and reflect on their successes. Providing employees with a healthy work‑life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well‑being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

• 25 days of annual leave with option to buy/sell more days
• Adoption and fertility leave
• Generous enhanced parental leave
• Comprehensive private insurance coverage for employee and dependents
• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
• Optical benefits
• 15% combined employee/employer contributions
• Subsidised gym membership
• Access to Employee Assistance Program
• Cycle to Work and Electric Car Salary Sacrifice Scheme
• Time off for volunteering
• Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.