Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive technology process improvements and enhance efficiency across global teams.
- Company: Join a dynamic team at Pacific Life Re, fostering innovation and collaboration.
- Benefits: Enjoy 25 days annual leave, healthcare, wellness initiatives, and a supportive work-life balance.
- Other info: Be part of a diverse culture that values your unique contributions and supports your growth.
- Why this job: Make a real impact by shaping technology processes and driving meaningful change.
- Qualifications: Experience in technology process improvement and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
We are currently seeking to recruit a Senior Technology Process Improvement Analyst to join our technology function in London. The team operates on a global basis, and we are looking for a Technology Process Improvement Analyst to be part of the team to improve systems and process efficiency and effectiveness.
This is an exciting role for someone with drive and enthusiasm for Technology process improvement and identifying efficiency gains. The successful candidate will bring external experience and expertise in mapping processes in a common uniformed way to ensure relevance and continued maintenance, ensure clear operating models and high-quality service standards sharing best practice and engagement with key stakeholders and 3rd party vendors. This role is a fantastic opportunity to help build, shape and scale the Technology Process & Governance function.
Duties- Own and maintain Technology process documentation (process maps, procedures, workflows and service catalogues), ensuring it remains current, consistent and fit for purpose.
- Plan and lead discovery activities (interviews, workshops and walkthroughs) to capture as-is processes, pain points, controls and dependencies across Technology and business stakeholders.
- Identify process gaps, inefficiencies and control weaknesses; perform root-cause analysis; and produce clear, prioritised improvement recommendations with measurable outcomes.
- Design to-be processes and supporting operating model components (RACI, controls, handoffs, SLAs/OLAs, tooling touchpoints) to improve effectiveness, efficiency and risk management.
- Manage cross-functional process touchpoints (e.g., Risk, Compliance, Data Privacy, Procurement/TPRM and Finance as applicable) and ensure Technology processes align with enterprise requirements and policies.
- Facilitate governance and stakeholder forums to agree standards, drive adoption, manage exceptions and ensure consistency across regions/teams and with the parent company.
- Define and communicate how Technology services are delivered and how colleagues engage with Technology (service catalogue, request paths, escalation routes, ownership and key service information).
- Create clear, executive-ready materials (process packs, impacts, roadmaps and decision papers) and present recommendations to senior stakeholders with confidence and clarity.
- Ensure process alignment with the parent company, recommending local tailoring where required while maintaining control and auditability.
- Embed risk, compliance and control requirements into process design (including evidence, approvals, segregation of duties, and data handling), working closely with 2nd line functions.
- Identify and assess automation opportunities (workflow, tooling, standardisation), facilitating workshops to define requirements, benefits, risks and implementation approach.
- Use data and analysis (including AI-enabled techniques where appropriate) to quantify process performance, identify trends, pinpoint root causes and prioritise improvements.
- Ensure any use of AI/automation within Technology processes follows governance (tool/model approval where applicable), data classification, confidentiality and appropriate human oversight.
- Represent Technology process requirements in company-wide initiatives, workshops and forums, influencing outcomes and driving adoption of agreed standards.
- Conduct periodic health checks/audits of process documentation and improvement governance, tracking actions through to completion and evidencing compliance to standards.
- Lead delivery of process improvement initiatives (including coordinating internal resources and 3rd parties), working with minimal supervision and escalating risks/issues appropriately.
- Essential Technology process improvement delivery across global/regional teams.
- Stakeholder management and facilitation (workshops, consensus) plus executive-ready communication.
- Self-starter; owns work end-to-end and escalates risks/issues appropriately.
- Working knowledge of AI for process improvement (e.g., LLMs, text analytics) applied with appropriate governance and oversight.
- Desirable Enterprise platforms and delivery methods (e.g., finance/HR/actuarial; transformation, Agile/DevOps).
- Exposure to process mining/workflow analytics and operational reporting.
- Collaborative and service-focused; builds trusted partnerships across teams.
- Clear communicator; translates complex/process or data topics for non-technical audiences and presents to senior stakeholders.
- Facilitative leader; plans workshops, handles disagreement constructively, and drives outcomes.
- Data-driven and decisive; uses evidence and customer feedback to make sound decisions.
- Adaptable; thrives in change/ambiguity and fast-paced environments with competing priorities.
- Analytical problem-solver with strong attention to detail; works independently and with others.
- Maintains confidentiality and professionalism.
Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well-being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.
Benefits (Only for Permanent and Fixed Term Employees)- Leave 25 days of annual leave with option to buy/sell more days
- Adoption and fertility leave
- Generous enhanced parental leave
- Healthcare Comprehensive private insurance coverage for employee and dependents
- Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
- Optical benefits
- Savings & Retirement 15% combined employee/employer contributions
- Wellness Subsidized gym membership
- Access to Employee Assistance Program
- Cycle to Work and Electric Car Salary Sacrifice Scheme
- Time off for volunteering
- Charitable matching of employee donations
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
Pacific Life Re ValuesPlease click here to view our company values.
Senior Technology Process Improvement Analyst in London employer: Pacific Life Re
Contact Detail:
Pacific Life Re Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technology Process Improvement Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Senior Technology Process Improvement Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to process improvement and stakeholder management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your previous projects in technology process improvement. Include process maps, workflows, and any measurable outcomes you've achieved. This will give you an edge when discussing your qualifications with potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Senior Technology Process Improvement Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technology process improvement. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved processes or systems in previous roles. We love seeing measurable outcomes, so include any stats or results that demonstrate your impact.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon unless it's relevant, and make sure your key points stand out. We appreciate clarity, especially when it comes to complex topics!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Pacific Life Re
✨Know Your Processes Inside Out
Before the interview, make sure you thoroughly understand the processes relevant to the role. Familiarise yourself with common process mapping techniques and be ready to discuss how you've improved efficiency in past roles. This will show your potential employer that you're not just a fit for the job, but that you can hit the ground running.
✨Engage with Stakeholders
Since stakeholder management is key in this role, prepare examples of how you've successfully engaged with various stakeholders in previous positions. Think about specific workshops or meetings where you facilitated discussions and drove consensus. This will demonstrate your collaborative approach and ability to communicate effectively.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data analysis to identify process gaps and inefficiencies. Bring examples of how you've applied root-cause analysis in your previous work. This will highlight your analytical problem-solving skills and your ability to make data-driven decisions, which are crucial for this position.
✨Prepare for AI Discussions
Given the emphasis on AI for process improvement, brush up on your knowledge of AI tools and techniques. Be prepared to discuss how you've integrated AI into process improvements in the past, or how you envision using it in this role. This will show that you're forward-thinking and aligned with the company's goals.