People Operations Coordinator - 6 month FTC in London

This is an opportunity to join Pacific Life Re's Global People & Workplace Services team within a global HR shared services model. As a Tier 1 People Operations Coordinator, you will be the first point of contact for employees and managers, providing support across employee lifecycle queries, HR transactions and case management activities. Using Workday Help, Workday and self-service resources, you will resolve enquiries, complete transactions and guide employees through People processes. You will help deliver an efficient, consistent employee experience while maintaining high standards of data quality and operational excellence.

The Global People & Workplace Services team supports employees across the UK, Canada, Bermuda and APAC. Operating within a tiered service model, the team combines self-service resources, frontline support and specialist expertise to deliver a consistent employee experience. This role partners closely with People Operations, HRIS, Payroll, Benefits, Talent Acquisition and People Business Partners globally.

• Act as a first point of contact for employee and manager enquiries.
• Manage Workday Help cases, resolving issues accurately and within service levels.
• Use policies, knowledge articles and self-service resources to resolve enquiries.
• Promote self-service solutions and escalate complex matters to specialist teams where required.
• Deliver a professional, customer-focused support experience.
• Support onboarding, employee changes, internal moves, employment documentation and offboarding.
• Process employee transactions accurately in Workday and related systems.
• Coordinate onboarding activities, including documentation, screening and induction support.
• Support mover and leaver processes, partnering with Payroll, Technology and Workplace Services.
• Produce employment letters, verification requests and other standard documentation.
• Maintain knowledge content that improves self-service and case resolution.
• Identify opportunities to simplify processes and improve employee experience.
• Support enhancements to Workday Help workflows, reporting and case management.
• Analyse recurring issues and recommend solutions to reduce repeat enquiries.
• Support adoption of digital and AI-enabled service tools.
• Support payroll readiness through accurate processing of employee changes.
• Assist with benefits administration and employee queries.
• Support compliance activities, audits, screening administration and record management.
• Handle employee information in line with data protection and internal policies.
• Contribute to People Operations projects and process improvement initiatives.
• Support reporting on service performance, case trends and operational metrics.
• Contribute to process documentation, knowledge sharing and best practices.
• Perform additional duties aligned to the role.

• Experience in HR Operations, People Operations, HR Shared Services or a similar support environment.
• Experience working with a case management or ticketing system.
• Strong customer service and communication skills.
• High attention to detail and commitment to data accuracy.
• Experience using HR systems; Workday experience preferred.
• Strong Microsoft 365 skills, including Outlook, Teams, Excel and Word.
• Ability to manage competing priorities in a fast-paced environment.
• Sound judgement and a solutions-focused mindset.
• Ability to handle confidential information appropriately.
• Degree or equivalent experience in HR, Business Administration or a related field.

• Experience in a global People Operations or shared services environment.
• Exposure to employee lifecycle administration across multiple countries.
• Experience maintaining knowledge articles, SOPs or process documentation.
• Understanding of case management, service metrics and continuous improvement.
• Experience supporting automation, digital tools or employee self-service initiatives.

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well-being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

• 25 days of annual leave with option to buy/sell more days
• Adoption and fertility leave
• Generous enhanced parental leave
• Comprehensive private insurance coverage for employee and dependents
• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
• Optical benefits
• 15% combined employee/employer contributions
• Subsidized gym membership
• Access to Employee Assistance Program
• Cycle to Work and Electric Car Salary Sacrifice Scheme
• Time off for volunteering
• Charitable matching of employee donations

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.