Product & Technical Architect (Appian)

About the team
The Digital Process function delivers automation and workflow solutions across Pacific Life Re, partnering with Technology teams and presently supporting a global transformation programme. The team is scaling to deliver enterprise-grade solutions that optimise business processes and embed sustainable digital capabilities, with a present focus on solutions serving Finance, Reinsurance Operations and Actuarial Valuations teams.

About you
The Product & Technical Architect will be a member of the Digital Process Management Team and will combine deep technical architecture expertise with strong product design and delivery skills. You will shape the technical strategy for Appian-based workflows and automation, ensure robust and scalable solutions, and act as an internal consultant to help ensure developer-ready requirements and designs. This role bridges business needs and technical execution, ensuring alignment with organisational goals and maximising digital technology investment, with Appian at the core of this. You will provide oversight and technical guidance at all stages of our development cycle, including initial identification of business challenges, requirements definition and subsequent design, development of solutions, embedding of new capabilities into the business and ongoing monitoring of effectiveness of any embedded capabilities.

Key Responsibilities

• Leadership & Mentoring:
  • Support our Appian developers, providing guidance, mentorship, and technical oversight.
  • Conduct training of team members to enhance Appian development skills.
  • Collaborate with cross-functional teams to ensure alignment between technical solutions and business goals.
  • Stay up-to-date with the latest Appian features, updates, and industry trends.
• Product & Design Ownership:
  • Act as liaison between business stakeholders and development teams.
  • Facilitate workshops to gather requirements and define scope.
  • Translate business needs into scalable, developer-ready designs.
  • Shape and evolve the Digital Process operating model.
• Technical Architecture:
  • Architect robust, modular, and reusable solutions aligned with best practices.
  • Ensure scalability, performance, and maintainability of workflows.
  • Integrate Appian with enterprise systems and external services.
  • Provide technical guidance on complex technical challenges and solutions.
  • Evaluate and recommend new tools, technologies, and methodologies that enhance the development process.
• Delivery & Quality Assurance:
  • Oversee full software development lifecycle from requirements to post-launch support.
  • Troubleshoot technical issues during development and deployment.
• Quality Assurance:
  • Embed and maintain coding standards, best practices, and guidelines for the development team.
  • Conduct thorough peer reviews and quality assurance of Appian applications to ensure they meet functional and performance requirements.
  • Create and maintain technical documentation for Digital applications, including architecture diagrams, design documents, and user guides.

Working For Pacific Life Re
Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well-being initiatives. We are also committed to supporting our employees' involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

• Leave: 25 days of annual leave with option to buy/sell more days, Adoption and fertility leave, Generous enhanced parental leave.
• Healthcare: Comprehensive private insurance coverage for employee and dependents, Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary, Optical benefits.
• Savings & Retirement: 15% combined employee/employer contributions.
• Wellness: Subsidized gym membership, Access to Employee Assistance Program, Cycle to Work and Electric Car Salary Sacrifice Scheme, Time off for volunteering, Charitable matching of employee donations.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values
At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.