Coordinator, Change Communications in London

London, UK | Hybrid | Fixed Term Contract

About the Role

We are seeking a talented and creative Coordinator, Change Communications to join our team within the Divisional Business Services function in London, UK. In this role, you will play a central part in crafting and delivering clear, engaging communications that help employees across the organisation understand, prepare for, and embrace change. You will work closely with Change Managers, Functional Leads, Project Leads, and senior stakeholders to develop targeted communication content that supports transformation initiatives. This is a hybrid role based in our London, UK Office.

Key Responsibilities

• Support the development and execution of change communication plans for a portfolio of transformation initiatives.
• Draft, edit, and publish a wide range of communications including stakeholder emails, intranet articles, FAQs, leadership messages, town hall talking points, and digital signage content.
• Partner with Change Managers and project teams to understand the scope, timeline, and audience needs for each initiative, tailoring messages accordingly.
• Manage the change communications calendar, coordinating message timing across workstreams to avoid audience fatigue and message conflicts.
• Maintain and update intranet and SharePoint pages with current, accurate programme information.
• Support the design and formatting of communication materials, working within brand guidelines.
• Coordinate feedback mechanisms such as pulse surveys, Q&A forums, and manager briefing packs to support two-way communication.
• Track and report on communication effectiveness metrics including open rates, engagement data, and sentiment feedback.
• Assist in preparing briefing packs and presentation materials for leadership and governance forums.
• Maintain a library of approved communication templates and messaging frameworks.

Qualifications

Required

• 2–4 years of experience in a communications, internal communications, or change communications role, ideally within financial services or a regulated industry.
• Exceptional writing and editing skills with a proven ability to adapt tone, style, and complexity for diverse audiences.
• Experience planning and executing multi-channel internal communications campaigns.
• Familiarity with change management principles and the role communications plays in driving adoption (e.g., Prosci/ADKAR or equivalent).
• Proficiency with Microsoft Office Suite, SharePoint, and internal communication platforms (e.g., Viva Engage, or similar).
• Strong attention to detail and ability to manage competing priorities under tight deadlines.
• Bachelor's degree in Communications, Journalism, English, Marketing, Business, or a related field.

Nice to Have

• Experience using design tools such as Canva, Adobe InDesign, or equivalent for formatting communications materials.
• Exposure to change management or project management methodologies (e.g., Prosci, Agile, Prince2).
• Experience with communications measurement tools or employee listening platforms.
• Experience supporting executive or leadership communications.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well-being initiatives. We are also committed to supporting our employees' involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

• 25 days of annual leave with option to buy/sell more days
• Adoption and fertility leave
• Generous enhanced parental leave
• Comprehensive private insurance coverage for employee and dependents
• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
• Optical benefits
• 15% combined employee/employer contributions
• Subsidized gym membership
• Access to Employee Assistance Program
• Cycle to Work and Electric Car Salary Sacrifice Scheme
• Time off for volunteering
• Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.