At a Glance
- Tasks: Manage client relationships and shape our Customer Success strategies from the ground up.
- Company: Join a fast-growing SaaS company revolutionising finance with AI-driven insights.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with occasional travel to client sites and our head office.
- Why this job: Be a key player in building a new team and making a real impact.
- Qualifications: Strong relationship-building skills and a knack for problem-solving.
The predicted salary is between 45000 - 50000 £ per year.
Pacera unifies financial close, consolidation and FP&A. With AARO, Aico and Mercur, finance teams combine trusted data with AI-driven insights to enable robust, scalable and intelligent processes for the Office of the CFO.
About the role
Pacera is a SaaS platform built for the Office of the CFO, providing best-in-class Consolidation, Month End Close, and FP&A solutions. We're around 6 months into our journey, and we're now building out our Customer Success function from the ground up — which means this role comes with real ownership and the opportunity to shape how we do Customer Success as we scale.
You won't just manage a portfolio of clients — you'll help define the playbooks, processes, and tools that our future CS team will build on. This is a mid-level, fully remote role for someone who thrives on ambiguity, enjoys building things from scratch, and combines strong relationship-building instincts with a commercial mindset.
You'll be the trusted advisor clients turn to — driving adoption, spotting expansion opportunities, and ensuring renewals are never in doubt because clients are seeing genuine value. Occasional travel to client sites in the UK and our Sweden head office should be expected.
What you will do
- Own the end-to-end relationship for a portfolio of clients post-implementation, acting as their primary point of contact
- Help design and establish our Customer Success playbook, processes, and success metrics from the ground up
- Develop and execute success plans for each client
Remote Customer Success Manager employer: Pacera
At Pacera, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our remote working environment empowers Senior Account Executives to thrive while enjoying flexible hours, comprehensive benefits, and ample opportunities for professional growth. Join us in the UK to be part of a collaborative team that values innovation and supports your journey towards making a meaningful impact in the finance sector.
