At a Glance
- Tasks: Lead client solutions and strategy for Shopify merchants, driving growth and operational excellence.
- Company: Pacer Studio, a unified commerce agency focused on ambitious Shopify merchants.
- Benefits: Remote work options, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on innovation and client success.
- Why this job: Be the strategic partner for clients, making a real impact on their e-commerce success.
- Qualifications: Deep Shopify knowledge, strategic experience in DTC or e-commerce, and exceptional communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Pacer Studio is a unified commerce agency. We work with ambitious Shopify merchants to build, grow and future-proof their commerce operations - not as a collection of services, but as a connected system designed from the data layer up.
Our work spans four areas:
- GROW: our embedded expertise retainer covering insights, design, development and experimentation;
- BUILD: structured builds and migrations designed as systems, not surfaces, ready for human and agentic commerce;
- SCHEMA: product data audit, restructure and enrichment so merchants are discoverable by LLMs and agentic surfaces;
- Sküs: our Shopify-native, AI-enabled PIM app built to enrich product data and syndicate it to every downstream channel.
We're hiring a Client Solutions Lead - the person who sits at the intersection of Shopify product expertise, operational strategy, and commercial leadership. You'll be the senior counterpart to each client's Head of Ecom: the person who knows the platform inside out, understands their business deeply, owns the roadmap, and makes sure our team is always working on the right things.
Your core responsibility is making sure every client has a clear commercial frame - and that everything Pacer does flows from it. Underpinning all of it is a command of the Shopify platform that lets you advise with confidence.
01 - Shopify Platform Mastery
You know Shopify end-to-end. Admin, Markets, B2B, POS, Checkout extensibility, Flow, the app ecosystem, theme architecture, data layer. When a client asks "can Shopify do this?", you don't need to check. Your platform knowledge is what makes your strategic advice credible.
02 - Commercial Intake
Before any discovery or delivery work begins, you run a structured commercial intake with every new client. Revenue vs plan, growth model, highest-value segment, off-platform constraints, board priorities. These outputs orient the whole team before they start - ensuring we work on the right lever, not just the loudest one.
03 - Roadmap Ownership
You own the strategic roadmap for each client. Setting the quarterly commercial bet, knowing what we're not doing and why, and defending prioritisation decisions commercially.
04 - Delivery Operations
You keep our specialist team focused and unblocked - making sure priorities are clear, context is shared, and cross-stream conflicts surface early. You're the connective tissue between strategy and execution.
WHAT WE'RE LOOKING FOR
You know Shopify deeply - not just as a merchant user, but as someone who understands the full product: admin, Markets, B2B, POS, Checkout, Flow, the app ecosystem, theme architecture. When a client asks if Shopify can do something, you have an answer.
You've run strategy for a DTC or ecommerce brand - internally or at an agency - and you can point to commercial outcomes you drove, not just work you delivered.
You're confident in a senior client conversation. You can push back on a brief, reframe a problem, and get the client to a better place than where they started.
You understand the operational reality of running a DTC brand - fulfilment, returns logic, discount structures, cross-border, margin pressure. Platform advice without operational context isn't advice, it's guesswork.
You have exceptional communication skills - "buy in" to your solutions will ride on your storytelling ability. You can demonstrate client context and comprehension of the problem we're solving for the client and the audience.
You understand the full commercial picture of a Shopify business - contribution margin, LTV, payback period, channel mix, returns impact. Platform decisions and growth decisions are the same decision. You treat them that way.
THIS PROBABLY ISN'T THE RIGHT ROLE IF...
- Your Shopify knowledge is surface-level. This role requires genuine depth - you need to understand what the platform can and can't do before making recommendations, not after.
- You want to be an executor. The CSL owns the strategic frame - if you're most comfortable when someone else sets the direction, this will be frustrating.
- Your background is purely project management or traffic management at an agency.
Interested? Send a short note on your background, the work you're most proud of (including impact), and why this role makes sense for you right now.
Client Solutions Lead - Shopify Specialist in Coventry employer: Pacer - Boutique Shopify Agency
Pacer Studio is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about e-commerce and Shopify. With a focus on employee growth, we offer opportunities to lead strategic initiatives and collaborate with ambitious clients, all while working remotely from the UK or considering relocation to the UAE. Our commitment to a connected system approach ensures that every team member plays a vital role in shaping the future of commerce, making it a rewarding place to build your career.
Contact Details:
Pacer - Boutique Shopify Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Lead - Shopify Specialist in Coventry
✨Tip Number 1
Get to know the company inside out before your interview. Check out Pacer Studio's website, their projects, and their approach to Shopify. This will help you tailor your conversation and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, focus on the impact you made. Use specific examples that highlight your Shopify expertise and how you drove commercial outcomes. This will resonate well with the hiring team.
✨Tip Number 3
Prepare some insightful questions for your interview. Ask about their current challenges with Shopify or how they envision the future of commerce. This shows that you’re not just looking for a job, but are keen to contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Pacer Studio.
We think you need these skills to ace Client Solutions Lead - Shopify Specialist in Coventry
Some tips for your application 🫡
Show Off Your Shopify Skills:Make sure to highlight your deep knowledge of the Shopify platform in your application. We want to see that you know it inside out, so share specific examples of how you've used Shopify to drive results in past roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Just tell us what you're proud of and how it relates to this role.
Connect Your Experience to Our Needs:Tailor your application to show how your background aligns with what we're looking for. Mention your experience with DTC or ecommerce brands and how you've driven commercial outcomes, as this is key for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pacer - Boutique Shopify Agency
✨Master the Shopify Platform
Before your interview, make sure you have a solid grasp of Shopify's features and functionalities. Be prepared to discuss specific examples of how you've used the platform in past roles, especially in relation to commercial outcomes. This will show that you not only know the platform but can also leverage it strategically.
✨Know Your Commercial Metrics
Familiarise yourself with key commercial metrics relevant to Shopify businesses, such as contribution margin, LTV, and payback period. During the interview, be ready to explain how these metrics influence decision-making and strategy. This will demonstrate your understanding of the full commercial picture and your ability to drive growth.
✨Prepare for Client Conversations
Think about potential scenarios where you might need to push back on a brief or reframe a problem during client discussions. Prepare examples from your experience where you've successfully navigated challenging conversations. This will highlight your confidence and communication skills, which are crucial for this role.
✨Showcase Your Strategic Thinking
Be ready to discuss how you've owned strategic roadmaps in previous roles. Prepare to share specific instances where your strategic decisions led to measurable outcomes. This will illustrate your capability to align team efforts with client goals and ensure you're seen as a proactive leader.
