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- Tasks: Lead projects, manage budgets, and ensure top-notch service delivery for clients.
- Company: Join a high-growth consulting firm focused on human-centred transformation.
- Benefits: Competitive salary, generous leave, personal training budget, and electric car savings.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in project management and strong technical background in Service Desk systems.
- Other info: Dynamic team culture with a focus on personal development and career growth.
The predicted salary is between 75000 - 85000 £ per year.
Location: City of London - 3 days per week (potential occasional travel to Scotland)
Duration: 6 month Fixed Term Contract (potential to extend)
Salary: £75,000 - £85,000, dependent on experience
Start: Asap
At Pace, our consultants genuinely care about the impact our work has on our customers and their customers alike. We are problem solvers who call on our collective experience, knowledge and skills to support customers to access benefits early. Our mission is to create environments that thrive for our customers; we enable this by providing transformation, process optimisation, and automation services, all with the aim of enabling our customers to harness human autonomy. We are reimagining how transformation services are delivered, taking a human-centred approach, and our work is having a material impact on people's lives. If this resonates with you, we would love to hear from you.
Role:
We are seeking to hire an experienced Service Desk Project Manager to:
- Manage project scope, timelines, budgets, and documentation to support governance and project delivery
- Ensure commercial control and governance of projects while maintaining communication with stakeholders
- Oversee the full project life cycle, including cost control and change management
- Provide technical support for IT applications and services, ensuring customer satisfaction and timely delivery
- Develop and lead the service desk team, including training and mentoring
This role demands strategic leadership and agility. You'll act as the bridge between diverse teams and stakeholders, ensuring requirements are clearly captured and ensuring every detail of the transition programme is flawlessly executed.
The successful candidate will be able to demonstrate:
Essential:
- Outsourcing and Third Party management to oversee the management of IT Service Desk Operations, ensuring effective support and service delivery globally
- Strong technical background in Service Desk systems, including ServiceNow
- Legal-sector or highly regulated industry experience (desirable): understanding partner models, mobility, and confidentiality constraints
- Methodologies: Prince2/PMP/Agile (Scrum/Kanban); ITIL familiarity for HR service operations
- Excellent stakeholder management with C-suite, HR leadership, Partners, local HR/payroll teams, and managed service providers
- Advanced proficiency in Microsoft Excel and PowerPoint for data analysis, reporting, and executive presentations
- Ability to communicate effectively with technical and non-technical stakeholders
Desirable:
- PMP/Prince2 Practitioner; Agile (PSM/SAFe); ITIL Foundation
What's in it for you?
- An opportunity to join a high-growth, scale-up consulting firm making a material difference in how clients are served
- Personal development focus with annual appraisals, development plans, and bi-weekly coaching conversations
- Access to a personal training budget (subject to approval)
Compensation and Benefits:
- 25 days' annual leave, plus an extra day for your birthday
- Option to purchase up to 10 additional days of leave per year
- Reservist leave: up to 10 days paid
- AVIVA workplace pension scheme
- Save 30-60% on an electric car through The Electric Car Scheme
- Access to Pace's APM Corporate Partner benefits
- ADS Group Reward benefits
- Additional benefits available upon conversion to a permanent position
Your Pace team: Harnessing Human Autonomy means putting human needs at the heart of system and process design. At Pace, we help organisations align technology with human behaviour - designing systems that empower people, automate the routine, and unlock greater efficiency and innovation. Imagine if you worked for a company that has integrity at its core and truly values its people, social responsibility, and the real-world impact of its work. We recognise that we are only as good as our people. Apply today to discover the great things we're achieving together - and the fun we have doing it.
Project Manager - Service Desk employer: PACE Transformation Specialists
Contact Detail:
PACE Transformation Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Service Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they align with human-centred approaches. This will help you showcase how you can contribute to their goals during the interview.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your past project management experiences, especially those that highlight your ability to manage stakeholders and deliver results. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Project Manager role!
We think you need these skills to ace Project Manager - Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience in managing service desk operations and any relevant methodologies like Prince2 or Agile. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for transformation services and how you can contribute to our human-centred approach. Let us know why you’re excited about this opportunity at Pace.
Showcase Your Stakeholder Management Skills: In your application, emphasise your experience with stakeholder management, especially with C-suite and HR leadership. We value strong communication skills, so give us examples of how you've successfully navigated diverse teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at PACE Transformation Specialists
✨Know Your Project Management Methodologies
Brush up on your knowledge of Prince2, PMP, and Agile methodologies. Be ready to discuss how you've applied these in past projects, especially in managing service desk operations. This will show that you understand the frameworks that guide successful project delivery.
✨Demonstrate Stakeholder Management Skills
Prepare examples of how you've effectively communicated with diverse stakeholders, including C-suite executives and technical teams. Highlight your ability to bridge gaps between different groups and ensure everyone is aligned on project goals.
✨Showcase Your Technical Expertise
Familiarise yourself with ServiceNow and other service desk systems. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as well as how you ensured customer satisfaction through effective IT support.
✨Emphasise Your Leadership Experience
Think of instances where you've led a team or mentored others, particularly in a service desk context. Share how you developed team members' skills and improved service delivery, as this role requires strong leadership and agility.
