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- Tasks: Manage IT infrastructure and ensure customer server environments are secure and operational.
- Company: Join Rackspace Technology, a leader in multicloud solutions and Fanatical Support.
- Benefits: Flexible schedule, competitive pay, and a supportive team environment.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
- Why this job: Be part of a dynamic team that embraces technology and empowers customers.
- Qualifications: GCSE level education; experience with hardware and customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience(TM) from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
The Data Centre Operations Technician (L3) owns the responsibility of all IT Infrastructure, including customer configurations, within the data centre environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.
You must be able to work a flexible schedule, supporting a team doing 24x7x365 coverage, including holidays and weekends. This role is 3rd (night) shift: 20:30–06:30, 4 days per week. Rotates from Sun-Weds to Weds-Sat.
Key Accountabilities
- Utilize custom monitoring software and internal ticketing system to provide customer support
- Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
- Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies
- Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
- Simple operating systems administration to include troubleshooting of login, password and connectivity issues
- Troubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
- Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances
- Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
- Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
- Troubleshoot copper and fibre cabling including initial installation testing as well as connectivity issues with previously deployed copper or fibre cabling
- Provide technical communication relating to customer configurations in a concise, professional manner
- Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
- Execute and maintain meticulous 5S and housekeeping practices
- Demonstrate no less than full performance in a continuous, consistent, measurable manner
- Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
- Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
Requirements
- Educated to GCSE level or equivalent; further education in a technical vocation advantageous
- Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
- Previous experience in a customer service oriented position preferred
- Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
- Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred
- Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred
- Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred
- Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred
- Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends. This is 2nd shift so 1pm-10pm.
- Must be able to prioritize work in a fast paced, high pressure environment
- Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
- Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software
- Must be able to lift 50 lbs over head
- Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)
DC Ops Technician III - UK in Slough employer: Pace Industries, LLC
Contact Detail:
Pace Industries, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DC Ops Technician III - UK in Slough
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and have your own questions ready to show you’re genuinely interested.
✨Tip Number 3
Show off your skills! If you’ve got relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your expertise and passion for the role, especially in tech fields.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Rackspace Technology. Don’t miss out!
We think you need these skills to ace DC Ops Technician III - UK in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the DC Ops Technician III role. Highlight your relevant experience with IT infrastructure, customer support, and any specific technologies mentioned in the job description.
Show Off Your Skills: Don’t hold back on showcasing your technical skills! If you’ve got experience with hardware troubleshooting, operating systems, or networking, make it clear. We want to see how you can contribute to our Fanatical Support!
Be Professional Yet Personable: While we love a good professional tone, don’t forget to let your personality shine through. We’re all about building trust and communication, so a friendly yet concise approach will go a long way in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Pace Industries, LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like Microsoft Windows Server and Linux systems. Be ready to discuss your experience with hardware components and troubleshooting techniques, as this will show that you're not just familiar but also confident in your skills.
✨Demonstrate Customer Service Skills
Since this role involves providing support, think of examples from your past experiences where you delivered excellent customer service. Prepare to share how you handled difficult situations or resolved issues effectively, as this will highlight your ability to provide 'Fanatical Support' to customers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios related to data centre operations. Practice how you would troubleshoot a server issue or handle a network connectivity problem. This will help you articulate your thought process and problem-solving skills during the interview.
✨Show Enthusiasm and Team Spirit
Rackspace values passion and teamwork, so be sure to express your enthusiasm for the role and the company. Share why you want to work in a data centre environment and how you can contribute to the team. A positive attitude can go a long way in making a great impression!