At a Glance
- Tasks: Troubleshoot and secure complex network environments while providing expert guidance to customers.
- Company: Join Rackspace Technology, a leading multicloud solutions provider with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact by solving critical security challenges and enhancing customer experiences.
- Qualifications: 7+ years in networking/security, with relevant certifications like CCNA/P.
The predicted salary is between 55000 - 65000 £ per year.
The Senior Network Security Engineer (L3) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues, etc.
This role will support many elements of the Rackspace Cloud product portfolio, including RackConnect. You will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. You will also be responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key Responsibilities
- Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling
- Create documentation for support and operations tasks regarding the above tools
- Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
- Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution
- Design, schedule and coordinate maintenances
- Engineer and implement customized security solutions
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
- Collaborate and share knowledge with other Engineers and Administrators
- Mentor and train lower level Rackers
- Other incidental tasks related to the job, as necessary
Skills/Knowledge
- Required - working knowledge of NSX-T, Palo Alto, Cisco FirePower, F5
- Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare
- At least ONE relevant networking certification e.g. CCNA/P
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results
- Customer-driven: Prioritises customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders
Career Level Summary
- Proven experience (7+ years) in Networking/Network Security
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
- Solves complex problems
- Works independently, receives minimal guidance
- May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives
- Acts as a resource for colleagues with less experience
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimising returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, colour, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Network Security Engineer III - UK in Cardiff employer: Pace Industries, LLC
Rackspace Technology is an exceptional employer, renowned for its commitment to fostering a supportive and inclusive work culture in Cardiff. Employees benefit from extensive growth opportunities, mentorship programs, and the chance to work with cutting-edge technologies in a collaborative environment that prioritises customer success and innovation. With a strong emphasis on employee well-being and a proven track record of being a top workplace, Rackspace offers a fulfilling career path for those passionate about network security.
StudySmarter Expert Advice🤫
We think this is how you could land Network Security Engineer III - UK in Cardiff
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to network security. Engaging with others in the field can lead to valuable connections and job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, certifications, and any relevant experience. This can be a great conversation starter during interviews and helps us see your expertise in action.
✨Tip Number 3
Prepare for technical interviews by brushing up on key concepts and troubleshooting scenarios. Practice explaining your thought process clearly, as communication is key in our field!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Network Security Engineer III - UK in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Security Engineer III role. Highlight your relevant experience with firewalls, VPN technologies, and any certifications you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about network security and how your experience can help us provide Fanatical Experiences to our customers. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of complex problems you've solved in the past. We love candidates who can demonstrate their expertise and agility in tackling challenges head-on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pace Industries, LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of NSX-T, Palo Alto, and Cisco FirePower. Be ready to discuss specific scenarios where you've configured or troubleshot these technologies. The more detailed your examples, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share examples of complex issues you've resolved in the past. Think about how you took ownership of a problem and what steps you took to find a solution. This role is all about solving engineering problems, so highlight your critical thinking abilities.
✨Demonstrate Customer-Centric Thinking
Rackspace values customer satisfaction highly, so be prepared to discuss how you've prioritised customer needs in previous roles. Share instances where you went above and beyond to ensure a positive experience for clients.
✨Be Ready to Collaborate
This position involves working closely with Account Managers and other Engineers. Think of examples where you've successfully collaborated with others to achieve a common goal. Highlight your ability to mentor and share knowledge, as this will show you're a team player.
