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- Tasks: Lead the integration of eCommerce tools and drive engagement with fleet customers.
- Company: PACCAR is a Fortune 500 leader in commercial vehicles and aftermarket services.
- Benefits: Enjoy flexible work options, comprehensive health plans, and tuition reimbursement.
- Why this job: Join a dynamic team to innovate in eCommerce and enhance customer experiences.
- Qualifications: Bachelor's degree and 2+ years of relevant experience required; project management skills essential.
- Other info: Opportunity for travel and professional growth in a diverse workplace.
The predicted salary is between 60000 - 96000 £ per year.
The eCommerce Implementation Manager will be directly responsible for leading integration development of the industry leading eCommerce tool called Online Parts Counter (OPC) with our largest fleet’s business systems. This position is also responsible for driving engagement and the adoption of eCommerce solutions to PACCAR dealers and fleet customers to drive retail sales growth. The ideal candidate will have excellent communication and problem-solving skills, and strong project management experience. Successful dealer and fleet integrations with OPC will involve new development, management of existing integrated accounts, system upgrades, enhancements, and attention to customer and dealer user experience.
Job Functions / Responsibilities
- Work directly with fleet customers and all associates across required departments to manage the implementation of fleet development integrations with Online Parts Counter.
- Work with stakeholders to identify and capture business requirements; review deliverables; suggest process improvements as appropriate.
- Research solutions, identify and mitigate risks pertaining to OPC.
- Prepare and deliver virtual and onsite training for dealers and fleet customers related to OPC.
- Provide excellent support to dealers and fleet customers.
- Create and maintain all project related documents to include project plans, test plans, process flow diagrams, etc.
- Provide status reports and communication on projects and issues to management and escalate when necessary.
- Drive overall engagement and adoption of OPC across the dealer and fleet networks.
- Research technology solutions and stay up to date on the eCommerce industry.
- Other duties as assigned.
- Demonstrated project management experience with success in managing multiple projects and priorities simultaneously.
- Excellent communication skills, both written and verbal.
- Strong presentation and customer service skills.
- Knowledge of dealership and fleet operations.
- Ability to solve problems as they arise.
- Self-motivated and able to work effectively with little to no supervision.
- Strong time management and drive to push projects forward.
- Experience in creating business requirements documentation from discovery through test and signoff.
- Solid understanding of Business and IT acumen.
- Understanding of the project lifecycle and experience of various project development methodologies.
Qualifications
- Bachelor’s degree in Business, Information Technology, or other related field required
- 2+ years industry experience required
- Exposure to IT Project Management methodologies
- Advanced PM training (i.e. PMP), Six Sigma certification or training is preferred.
- System integration experience preferred.
- eCommerce experience preferred.
- Available to travel up to 50%.
- Act with Integrity
- Drive for Results
- Influence Others
- Lead Innovation and Quality Initiatives
- Manage Execution
- Use Sound Judgment / Business Acumen
- Technical Acumen
Additional Job Board Information
PACCAR Benefits:
As a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
- This position may offer relocation assistance benefits
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $93,000.00 – $145,500.00 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
- PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
- PACCAR Parts is an E-Verify Employer
- PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement..
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!
About the company
PACCAR Inc is an American Fortune 500 company and counts among the largest manufacturers of medium- and heavy-duty trucks in the world.
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eCommerce Implementation Manager Job employer: PACCAR
Contact Detail:
PACCAR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Implementation Manager Job
✨Tip Number 1
Familiarise yourself with the Online Parts Counter (OPC) tool. Understanding its features and functionalities will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of PACCAR or those in the eCommerce field. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss your project management experiences in detail. Be ready to share specific examples of how you've successfully managed multiple projects, as this is a key requirement for the role.
✨Tip Number 4
Stay updated on the latest trends in eCommerce and technology solutions. Being knowledgeable about industry advancements will show that you're proactive and committed to driving engagement and adoption of eCommerce solutions.
We think you need these skills to ace eCommerce Implementation Manager Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce, project management, and system integration. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the eCommerce sector and how your skills align with the responsibilities of the eCommerce Implementation Manager role. Mention specific examples of past projects that showcase your problem-solving abilities.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including a section in your application that highlights your experience in training or presenting to stakeholders. This could be in the form of a brief summary or bullet points.
Highlight Project Management Experience: Detail your project management experience, especially any methodologies you are familiar with, such as PMP or Six Sigma. Provide examples of how you've successfully managed multiple projects simultaneously, as this is a key requirement for the position.
How to prepare for a job interview at PACCAR
✨Showcase Your Project Management Skills
As an eCommerce Implementation Manager, you'll need to demonstrate your project management experience. Be prepared to discuss specific projects you've managed, the methodologies you used, and how you ensured successful outcomes. Highlight your ability to juggle multiple priorities and keep projects on track.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to provide examples of how you've effectively communicated with stakeholders, customers, and team members in previous roles.
✨Understand the eCommerce Landscape
Familiarise yourself with the latest trends and technologies in the eCommerce industry. Be prepared to discuss how these trends could impact the implementation of the Online Parts Counter (OPC) and how you can leverage them to drive engagement and adoption among dealers and fleet customers.
✨Prepare for Problem-Solving Scenarios
Given the nature of the role, you may be presented with hypothetical scenarios during the interview. Prepare to showcase your problem-solving skills by discussing past challenges you've faced, the solutions you implemented, and the results achieved. This will demonstrate your ability to think critically and act decisively.
