At a Glance
- Tasks: Lead and innovate in operational management for impactful services.
- Company: Join a passionate team at Family Action, dedicated to making a difference.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Flexible working and opportunities for career growth in a dynamic sector.
- Why this job: Shape the future of adoption services while advocating for service user participation.
- Qualifications: Experience in operational management and a passion for service improvement.
The predicted salary is between 40000 - 50000 £ per year.
The Operational Manager will provide strategic and operational leadership across regional and national services ensuring the consistent delivery of high-quality, innovative and evidence-informed services. Working closely with the PAC-UK Senior Leadership Team, the postholder will drive service improvement, embed best practice and support staff development across regional and national teams. The role will also contribute to shaping national approaches through local insight, ensuring that services align with PAC-UK’s strategic priorities, relevant legislation and Family Action’s values and policies.
Key Tasks & Responsibilities
- To manage, support and supervise Practice Managers to ensure that the services provided are efficient, effective, offer high quality and work to measurable outcomes.
- To have overall responsibility for ensuring that Practice Managers are making the best use of resources by overseeing the annual budget-setting process and by closely monitoring income and expenditure on a regular basis with Senior Leadership Team Members.
- Assist Practice Managers in the allocation of cases, management of caseloads drawing on contract monitoring data to support decision making.
- To work with Practice Managers to make sure that all commissioned services meet their performance targets and comply with the relevant contract monitoring and reporting arrangements, including preparing performance data and presenting monitoring reports at commissioner meetings.
- To manage, support and develop PAC-UK volunteers which includes robust inductions, supervision and opportunities for additional training and developments relevant to the role.
- To lead on and support the development of PAC-UK's voice and influence work, including ongoing co-design and co-production of services and leading on events such as National Adoption week alongside other regional/national voice and influence events.
- To ensure that all projects are fully compliant with Family Action’s Safeguarding Children and Vulnerable Adults policies, procedures and practice standards.
- To oversee the safe recruitment of new members of staff, ensuring that all members of staff have coherent job descriptions, are properly inducted, receive regular supervision, are subject to an annual performance appraisal and have up-to-date development plans.
- To be a passionate advocate for service user participation and involvement: children, young people and adults, and to work with Practice Managers to increase the opportunities for service users to influence and shape the way adoption services are designed, developed and delivered, including oversight of volunteers.
- To support Practice Managers in setting and implementing Continuous Service Development Plans, Practice Wheels, Open to closure pathways and logic models as part of a commitment to continuous service improvement.
- To identify gaps and any shortfalls in performance and, by working collaboratively with staff and Practice Managers, to develop practical solutions to address them.
- To promote a positive public image of Family Action to increase public and professional awareness of Family Action’s work and support the Senior Leadership team in securing new and re-commissioned contracts.
- With close support of the Senior Leadership team, manage service budgets to ensure sustainability and value for money. Identify and respond to financial and performance risks and prepare business cases and financial plans for service development.
- To develop good working relationships with funders, commissioners and other key stakeholders within the Adoption Sector and to contribute to local strategic and national Adoption initiatives, as appropriate.
- To ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
- To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.
- To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.
- To have strong safeguarding understanding and experience and act as safeguarding lead in conjunction with other Operational Managers and the National Lead.
Locations
Operational Manager in Leeds, London employer: PAC-UK Part of Family Action
PAC-UK is an exceptional employer that prioritises the professional growth and development of its staff, offering a supportive work culture where innovation and high-quality service delivery are at the forefront. With a strong commitment to safeguarding and diversity, employees are empowered to make a meaningful impact in the lives of children and families, while enjoying opportunities for continuous learning and collaboration within a passionate team. Located in a vibrant community, PAC-UK fosters a sense of belonging and purpose, making it an ideal workplace for those dedicated to social change.
Contact Details:
PAC-UK Part of Family Action Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Manager in Leeds, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about contributing to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interview panel.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re keen on being part of our team!
We think you need these skills to ace Operational Manager in Leeds, London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operational Manager role. Highlight your experience in strategic leadership and service improvement, as these are key aspects of the job. We want to see how your skills align with our mission at StudySmarter!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and improve services. Use metrics where possible to show the impact of your work. This will help us understand the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We appreciate candidates who are genuine and passionate about their work. Share your motivations for wanting to join StudySmarter and how you can contribute to our goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at PAC-UK Part of Family Action
✨Know Your Stuff
Make sure you thoroughly understand the role of an Operational Manager. Familiarise yourself with PAC-UK’s mission, values, and the specific responsibilities outlined in the job description. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or managed projects. Highlight how you’ve driven service improvement and supported staff development, as these are key aspects of the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges an Operational Manager might face, such as budget management or performance monitoring, and prepare to discuss how you would handle them effectively.
✨Engage with Their Values
PAC-UK places a strong emphasis on service user participation and safeguarding. Be prepared to discuss how you would advocate for service users and ensure compliance with safeguarding policies. Showing that you share their commitment to these values will set you apart from other candidates.
