We’re a beacon of trust for news, content and data. At the heart of our group is the Press Association, the UK and Ireland’s national news agency. Across The PA, we’re investing in technology that helps us deliver faster, work more effectively and make AI useful and accessible to our people.
We’re also beginning an exciting new chapter in Leeds. Our new home at West Village will bring colleagues from across the business together in the heart of the city centre, just a seven-minute walk from Leeds station.
About the role
We’re looking for a Technology Enablement Engineer to help colleagues get the best from their technology. You’ll combine responsive technical support with endpoint management, automation and service improvement, with a particular focus on strengthening our Mac service.
AI is a major part of our technology strategy. You’ll help colleagues adopt AI tools safely, identify everyday tasks that could be automated and make sure our workplace technology
What you will be doing
- Resolve issues across macOS, Windows, mobile devices, Microsoft 365 and workplace technology, keeping colleagues informed throughout.
- Manage the Mac lifecycle through Apple Business Manager and Microsoft Intune, from enrolment and configuration to updates and retirement.
- Improve device setup and support through zero-touch deployment, scripting and automation.
- Spot practical opportunities to use AI and automation to make work easier for colleagues.
- Contribute to projects that improve collaboration, security and the experience of working across The PA.
What we need from you
- Experience supporting macOS in a business environment.
- Experience managing endpoints through Microsoft Intune or a similar platform.
- Knowledge of Apple Business Manager, automated device enrolment, configuration profiles or Mac application deployment.
- Experience supporting Microsoft 365, identity, access, authentication and device compliance.
- Experience troubleshooting Windows, iOS and Android devices.
- A structured approach to resolving hardware, software, network and collaboration issues.
- Clear communication skills and a strong focus on colleague service.
- The ability to manage competing priorities, take ownership and maintain accurate documentation.
Experience with scripting, Windows Autopilot, application packaging, Teams Rooms, audiovisual technology or generative AI tools would be helpful.
The role may include occasional travel or support outside normal working hours for major events and business critical activity.
What we offer.
At PA you’ll receive a benefits package designed to support your life in and outside work, including:
- 25 days’ holiday plus public holidays, with a holiday purchase scheme.
- Annual Wellbeing Day and eight hours of paid volunteering time.
- Pension, life assurance, Wellhub access, learning opportunities and a Bupa Health Cash Plan through salary sacrifice.
- A fantastic modern workplace at West Village in the heart of Leeds city centre, just a seven-minute walk from Leeds station.
- Rooftop terraces, collaborative spaces, a wellness studio, showers and extensive cycle storage.
- A brilliant city-centre location with shops, cafés, restaurants and bars on the doorstep, plus exclusive discounts across Leeds covering food and drink, fitness, entertainment and accommodation.
We build trust in news, data and content. For more than 150 years, we’ve been at the forefront of media innovation, delivering compelling content and essential services in a fast-evolving media landscape. As a diverse portfolio of specialist media companies, including PA Media, the national news agency for the UK and Ireland, we provide organisations across media, sport, corporate, betting and public sectors with content, products and services that inform and engage their audiences.
Our values shape how we work and succeed together. We are ambitious, driven to make a meaningful impact and empowered to pursue excellence in everything we do. Through innovation, we challenge the status quo with curiosity and creativity, continually pushing boundaries. Integrity underpins our actions, ensuring we are fair, trustworthy and accountable in all our interactions. Above all, we believe in collaboration—working together with openness, respect and diverse perspectives to achieve shared success.
As the national news agency for the UK and Ireland, we provide a 24/7 feed of verified text, pictures, video and data to major media and digital brands around the world. At the forefront of media innovation, we deliver compelling content and vital services in an ever-changing market. Evolving simultaneously with the media landscape, PA Media focuses on providing our customers with exciting new products that span ready-to-publish-articles, live multimedia updates, page production services and more.
PA Media Group is committed to widening access to careers in journalism, media and technology. Through partnerships and initiatives such as our new collaboration with Media Trust, colleagues can support charities across the UK through skills-based volunteering.
We also support programmes including the Racing Media Academy, Women in Tech initiatives and the Journalism Diversity Fund, helping talented people from under-represented backgrounds gain valuable experience and build sustainable careers in media.
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Technology Enablement Engineer in Leeds employer: PA Media
At PA Media, we pride ourselves on being a leading national news agency with a rich history of over 150 years in delivering fast, fair, and accurate journalism. As a Law Reporter, you will join a dynamic team dedicated to high-quality reporting, with clear career pathways and extensive learning opportunities to support your professional growth. Our inclusive work culture values openness and collaboration, ensuring that every employee can thrive while enjoying generous benefits such as enhanced leave, a robust pension scheme, and health cash plans.
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We think this is how you could land Technology Enablement Engineer in Leeds
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