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For Companies At a Glance
- Tasks: Solve tech problems and improve systems while collaborating with engineering teams.
- Company: Join PA Media Group, a leading UK news agency embracing modern technology.
- Benefits: Enjoy a competitive salary, wellbeing days, and paid volunteering time.
- Why this job: Be part of an exciting transformation in tech and make a real impact.
- Qualifications: Experience with cloud platforms and scripting skills are a plus.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
PA Media Group is a diverse portfolio of specialist media companies spanning news, data, technology and communications. Our flagship brand, PA Media, is the national news agency for the UK and Ireland. Under our new CTO, we have launched an ambitious technology strategy focused on modernisation, automation and smarter, insight-led operations. We are investing in resilient platforms, improved monitoring, AI-assisted workflows and stronger engineering practices to ensure our systems are reliable, scalable and ready for the future. It’s an exciting time to join.
About the Role
We’re hiring a Service Delivery Engineer to join our technology function at a pivotal moment in our transformation. This role sits at the intersection of support and engineering. You’ll be the first line of defence for our technology platforms, owning the customer experience when things go wrong, while also contributing to automation, documentation and operational improvements that make issues less likely to happen again. This isn’t about closing tickets. It’s about solving problems properly, improving reliability and helping us build a smarter operational model aligned to our new technology strategy. You’ll work closely with engineering, product and delivery teams, helping to ensure our platforms remain stable, secure and continuously improving.
What You’ll Be Doing
- Investigate and respond to system alerts across cloud and on-premise environments (AWS, monitoring tools such as Dynatrace and ScienceLogic)
- Triage and manage incidents in line with SLA expectations, maintaining clear communication throughout
- Participate in a 24/7 on-call rotation, contributing to fast, calm and methodical incident response
- Lead or support incident calls, coordinating with the right technical teams to drive resolution
- Use automation, scripting (Python, Bash) and low-code tooling to improve operational efficiency
- Contribute to CI/CD processes and support release and deployment activities
- Maintain and improve monitoring coverage, logging standards and operational documentation
- Create and update runbooks and knowledge base articles to reduce repeat incidents
- Use AI-powered tools effectively to enhance support workflows and engineering productivity
- Share operational insight across teams, helping to surface risks and improve system reliability
About You
We’re more interested in how you think and approach problems than a perfect checklist. You’re likely to bring:
- Experience working with cloud platforms (ideally AWS)
- A structured, calm troubleshooting approach under pressure
- Knowledge of monitoring, logging and incident management practices
- Scripting capability (e.g. Python or Bash)
- An understanding of networking fundamentals
- Clear communication skills, with the ability to explain technical issues to non-technical stakeholders
- Curiosity about automation and AI tools, and how they can improve operational effectiveness
What We Offer
Alongside a competitive salary, we offer a benefits package designed around you:
- Time to Recharge
- A dedicated Wellbeing Day each year
- 8 hours of paid volunteering time annually
- 24/7 confidential Employee Assistance Programme
Service Delivery Engineer in Howden employer: PA Media
Contact Detail:
PA Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Engineer in Howden
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at PA Media Group. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of real-life examples where you've tackled tech issues calmly and effectively. We want to see how you think on your feet!
✨Tip Number 3
Show off your scripting skills! If you’ve worked with Python or Bash, be ready to discuss how you’ve used them to improve operational efficiency. It’s all about demonstrating your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Delivery Engineer in Howden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Engineer role. Highlight your experience with cloud platforms, scripting, and incident management to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about joining PA Media Group. Share specific examples of how you've tackled challenges in the past and how your approach aligns with our technology strategy.
Showcase Your Problem-Solving Skills: In your application, emphasise your structured troubleshooting approach and any relevant experiences where you’ve improved operational efficiency. We love seeing how you think through problems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at PA Media
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud platforms, especially AWS. Familiarise yourself with monitoring tools like Dynatrace and ScienceLogic, as well as scripting in Python or Bash. Being able to discuss these technologies confidently will show that you're ready to dive into the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled incidents in the past. Think about times when you had to triage issues under pressure and how you communicated with different teams. This will demonstrate your structured approach to troubleshooting and your ability to keep calm when things get tough.
✨Emphasise Your Communication Skills
Since you'll be explaining technical issues to non-technical stakeholders, practice articulating complex concepts in simple terms. You might want to prepare a few scenarios where you successfully communicated a technical problem and its solution to someone without a tech background.
✨Be Curious About Automation
PA Media is keen on modernisation and automation, so show your enthusiasm for these areas. Research AI tools that can enhance operational efficiency and be ready to discuss how you've used or would like to use automation in your work. This will highlight your alignment with their technology strategy.