Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead key client relationships and drive growth strategies for top-tier accounts.
- Company: PA Media, the UK's trusted news agency with over 150 years of experience.
- Benefits: Competitive salary, generous holiday, pension contributions, and commission opportunities.
- Other info: Join a collaborative team focused on innovation and client satisfaction.
- Why this job: Make a real impact by shaping client success in a dynamic media environment.
- Qualifications: Proven experience in Customer Success or Key Account Management at a senior level.
The predicted salary is between 70000 - 90000 ÂŁ per year.
PA Media is the UK’s national news agency, delivering trusted news, information, and content to media, brands, and businesses for over 150 years. As a leader in the media and content distribution landscape, we provide innovative solutions that empower our clients to stay ahead in a rapidly evolving digital world. Our purpose is simple: We build trust in news, data and content. This sits at the heart of everything we do, from the products we create to the partnerships we build.
About the role
This is a high-impact role within PA Media’s Commercial function, focused on our most valuable Tier 1 client relationships. As Customer Success & Key Accounts Director, you will be responsible for driving the strategy, growth, and retention of our top-tier accounts. You will act as a strategic partner to senior client stakeholders, ensuring we deliver long-term value while identifying opportunities to expand and deepen relationships. This role sits at the heart of our ambition to place the customer at the centre of everything we do - moving beyond traditional account management to a proactive, insight-led partnership approach.
What you’ll be responsible for
- Strategic Client Leadership
- Own and develop relationships with PA Media’s most important clients, acting as a trusted advisor at senior level
- Build and execute strategic account plans focused on long‑term value and partnership
- Retention & Growth
- Drive renewal strategies to secure and maximise core revenue
- Identify and deliver upsell and cross‑sell opportunities across PA Media’s portfolio
- Contribute to year‑on‑year revenue growth from key accounts
- Customer Success Excellence
- Embed best practice in customer success management across key accounts
- Proactively manage account health, ensuring high levels of satisfaction and engagement
- Lead on resolving client challenges quickly and effectively
- Cross‑functional Collaboration
- Work closely with Product, Editorial, and Commercial teams to align solutions with client needs
- Act as the voice of the customer to influence innovation and service development
About you
You are commercially astute and relationship‑driven, with a proven track record of managing and growing high‑value client portfolios. You’ll bring:
- Significant experience in Customer Success or Key Account Management at a senior level
- Experience in media, publishing, or information services
- A strong track record of driving retention and revenue growth from strategic clients
- Exceptional relationship‑building, negotiation, and influencing skills
- A strategic mindset with the ability to translate client needs into business opportunities
It would be great if you also have:
- Exposure to product or innovation‑led environments
- Familiarity with CRM platforms such as Salesforce
- Experience working with major UK and Ireland news publishing organisations
What we offer
- Competitive salary and commission
- 5 weeks’ holiday plus public holidays, with the option to buy more
- Company pension (8% overall contribution)
Customer Success and Key Accounts Director employer: PA Media
Contact Detail:
PA Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Key Accounts Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to opportunities.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and how they operate. This will not only help you answer questions but also show your genuine interest in PA Media and the role of Customer Success & Key Accounts Director.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your experience aligns with the role. Focus on your achievements in customer success and account management, and be ready to share specific examples that demonstrate your impact on client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Customer Success and Key Accounts Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success & Key Accounts Director role. Highlight your experience in managing high-value client portfolios and how you've driven retention and growth in previous positions. We want to see how you can bring value to our team!
Showcase Your Relationship Skills: This role is all about building trust and strong relationships with clients. Use your application to demonstrate your exceptional relationship-building and negotiation skills. Share specific examples of how you've successfully managed client relationships in the past.
Highlight Strategic Thinking: We’re looking for someone with a strategic mindset. In your application, explain how you've translated client needs into business opportunities before. Show us that you can think ahead and develop long-term account plans that align with our goals at PA Media.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at PA Media!
How to prepare for a job interview at PA Media
✨Know Your Clients Inside Out
Before the interview, research PA Media's key clients and their needs. Understand their business models and how PA Media's services can add value. This will help you demonstrate your strategic mindset and ability to build long-term relationships.
✨Showcase Your Success Stories
Prepare specific examples of how you've successfully managed and grown high-value client portfolios in the past. Highlight your achievements in retention and revenue growth, as this aligns perfectly with the role's focus on driving results.
✨Emphasise Collaboration Skills
Since the role involves cross-functional collaboration, be ready to discuss how you've worked with different teams in previous roles. Share examples of how you’ve influenced product or service development based on client feedback.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in PA Media’s strategy and client relationships. Inquire about their approach to customer success and how they measure account health, which will demonstrate your proactive mindset.