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- Tasks: Lead and grow relationships with top-tier clients, driving strategy and retention.
- Company: PA Media, the UK's trusted news agency for over 150 years.
- Benefits: Competitive salary, generous holiday, pension contributions, and wellbeing days.
- Other info: Join a dynamic team focused on innovation and client satisfaction.
- Why this job: Make a real impact in media by enhancing client success and driving growth.
- Qualifications: Experience in Customer Success or Key Account Management at a senior level.
The predicted salary is between 70000 - 90000 £ per year.
PA Media is the UKs national news agency, delivering trusted news, information, and content to media, brands, and businesses for over 150 years. As a leader in the media and content distribution landscape, we provide innovative solutions that empower our clients to stay ahead in a rapidly evolving digital world. Our purpose is simple: We build trust in news, data and content. This sits at the heart of everything we do, from the products we create to the partnerships we build.
About the role
This is a high-impact role within PA Medias Commercial function, focused on our most valuable Tier 1 client relationships. As Customer Success & Key Accounts Director, you will be responsible for driving the strategy, growth, and retention of our top-tier accounts. You will act as a strategic partner to senior client stakeholders, ensuring we deliver long-term value while identifying opportunities to expand and deepen relationships. This role sits at the heart of our ambition to place the customer at the centre of everything we do - moving beyond traditional account management to a proactive, insight-led partnership approach.
What youll be responsible for
- Strategic Client Leadership - Own and develop relationships with PA Medias most important clients, acting as a trusted advisor at senior level. Build and execute strategic account plans focused on long-term value and partnership.
- Retention & Growth - Drive renewal strategies to secure and maximise core revenue. Identify and deliver upsell and cross-sell opportunities across PA Medias portfolio. Contribute to year-on-year revenue growth from key accounts.
- Customer Success Excellence - Embed best practice in customer success management across key accounts. Proactively manage account health, ensuring high levels of satisfaction and engagement. Lead on resolving client challenges quickly and effectively.
- Cross-functional Collaboration - Work closely with Product, Editorial, and Commercial teams to align solutions with client needs. Act as the voice of the customer to influence innovation and service development.
About you
You are commercially astute and relationship-driven, with a proven track record of managing and growing high-value client portfolios. Youll bring:
- Significant experience in Customer Success or Key Account Management at a senior level.
- Experience in media, publishing, or information services.
- A strong track record of driving retention and revenue growth from strategic clients.
- Exceptional relationship-building, negotiation, and influencing skills.
- A strategic mindset with the ability to translate client needs into business opportunities.
It would be great if you also have:
- Exposure to product or innovation-led environments.
- Familiarity with CRM platforms such as Salesforce.
- Experience working with major UK and Ireland news publishing organisations.
What we offer
- Competitive salary and commission.
- 5 weeks holiday plus public holidays, with the option to buy more.
- Company pension (8% overall contribution).
- Life assurance (4x salary).
- Enhanced family leave.
- Wellbeing and volunteering days.
- On-site gym.
Customer Success and Key Accounts Director in Southall employer: PA Media Group
Contact Detail:
PA Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Key Accounts Director in Southall
✨Tip Number 1
Network like a pro! Get out there and connect with people in the media and publishing industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, share your insights on customer success strategies and how you've driven growth in past roles. This will help you stand out as a strategic partner they can trust.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle client challenges or drive retention for key accounts. Practising your responses will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re genuinely interested in being part of our team at PA Media. Let’s make it happen together!
We think you need these skills to ace Customer Success and Key Accounts Director in Southall
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you can build trust and long-term relationships with clients, so share examples of how you've done this in the past!
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Key Account Management. We’re looking for someone who understands the media landscape, so connect your background to the role and show us why you're the perfect fit.
Be Strategic: In your application, demonstrate your strategic mindset. Talk about how you've developed account plans or driven growth in previous roles. We love seeing candidates who think ahead and can translate client needs into actionable strategies.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at PA Media!
How to prepare for a job interview at PA Media Group
✨Know Your Clients Inside Out
Before the interview, research PA Media's key clients and their needs. Understand their business models and how PA Media's services can add value. This will help you demonstrate your strategic mindset and ability to act as a trusted advisor.
✨Showcase Your Success Stories
Prepare specific examples of how you've successfully managed and grown high-value client portfolios in the past. Highlight your achievements in retention and revenue growth, as these are crucial for the role. Use metrics to back up your claims!
✨Emphasise Collaboration Skills
Since this role involves cross-functional collaboration, be ready to discuss how you've worked with different teams in previous roles. Share examples of how you’ve aligned solutions with client needs by collaborating with product or editorial teams.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in PA Media's approach to customer success and account management. Inquire about their strategies for client retention and how they measure account health. This demonstrates your proactive mindset and genuine interest in the role.