Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and grow relationships with top-tier clients, driving strategy and retention.
- Company: PA Media, the UK's trusted news agency for over 150 years.
- Benefits: Competitive salary, generous holiday, pension contributions, and wellbeing days.
- Other info: Join a dynamic team focused on innovation and client satisfaction.
- Why this job: Make a real impact in media by building trust and driving client success.
- Qualifications: Experience in Customer Success or Key Account Management at a senior level.
The predicted salary is between 70000 - 90000 £ per year.
PA Media is the UKs national news agency, delivering trusted news, information, and content to media, brands, and businesses for over 150 years. As a leader in the media and content distribution landscape, we provide innovative solutions that empower our clients to stay ahead in a rapidly evolving digital world. Our purpose is simple: We build trust in news, data and content. This sits at the heart of everything we do, from the products we create to the partnerships we build.
About the role
This is a high-impact role within PA Medias Commercial function, focused on our most valuable Tier 1 client relationships. As Customer Success & Key Accounts Director, you will be responsible for driving the strategy, growth, and retention of our top-tier accounts. You will act as a strategic partner to senior client stakeholders, ensuring we deliver long-term value while identifying opportunities to expand and deepen relationships. This role sits at the heart of our ambition to place the customer at the centre of everything we do - moving beyond traditional account management to a proactive, insight-led partnership approach.
What you'll be responsible for
- Strategic Client Leadership - Own and develop relationships with PA Medias most important clients, acting as a trusted advisor at senior level. Build and execute strategic account plans focused on long-term value and partnership.
- Retention & Growth - Drive renewal strategies to secure and maximise core revenue. Identify and deliver upsell and cross-sell opportunities across PA Medias portfolio. Contribute to year-on-year revenue growth from key accounts.
- Customer Success Excellence - Embed best practice in customer success management across key accounts. Proactively manage account health, ensuring high levels of satisfaction and engagement. Lead on resolving client challenges quickly and effectively.
- Cross-functional Collaboration - Work closely with Product, Editorial, and Commercial teams to align solutions with client needs. Act as the voice of the customer to influence innovation and service development.
About you
You are commercially astute and relationship-driven, with a proven track record of managing and growing high-value client portfolios. You'll bring:
- Significant experience in Customer Success or Key Account Management at a senior level.
- Experience in media, publishing, or information services.
- A strong track record of driving retention and revenue growth from strategic clients.
- Exceptional relationship-building, negotiation, and influencing skills.
- A strategic mindset with the ability to translate client needs into business opportunities.
It would be great if you also have:
- Exposure to product or innovation-led environments.
- Familiarity with CRM platforms such as Salesforce.
- Experience working with major UK and Ireland news publishing organisations.
What we offer
- Competitive salary and commission.
- 5 weeks holiday plus public holidays, with the option to buy more.
- Company pension (8% overall contribution).
- Life assurance (4x salary).
- Enhanced family leave.
- Wellbeing and volunteering days.
- On-site gym.
Customer Success and Key Accounts Director in London employer: PA Media Group
Contact Detail:
PA Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Key Accounts Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the media and publishing industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, share your insights on customer success strategies and how you've driven growth in past roles. This will position you as a thought leader in the field.
✨Tip Number 3
Prepare for those tricky questions! Think about how you can demonstrate your relationship-building skills and strategic mindset. Use real-life examples that highlight your ability to manage high-value client portfolios effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making connections and finding the right fit. Your application will stand out when it comes directly to us, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success and Key Accounts Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success & Key Accounts Director role. Highlight your experience in managing high-value client portfolios and how you've driven retention and revenue growth in previous positions.
Showcase Your Relationship Skills: We want to see your exceptional relationship-building skills shine through. Use specific examples to demonstrate how you've acted as a trusted advisor to senior clients and how you've successfully navigated challenges in past roles.
Be Strategic: Remember, this role is all about strategic client leadership. Share your insights on how you've developed and executed account plans that focus on long-term value and partnership, and how you've identified upsell opportunities.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at PA Media.
How to prepare for a job interview at PA Media Group
✨Know Your Clients
Before the interview, research PA Media's key clients and their needs. Understand their business challenges and how PA Media's solutions can help. This will show your potential employer that you’re proactive and ready to engage with their most valuable accounts.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully managed high-value client relationships. Highlight instances where you drove retention and revenue growth, as this aligns perfectly with the role’s focus on strategic client leadership.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would develop strategic account plans for PA Media's top-tier clients. Think about how you can translate client needs into actionable business opportunities, showcasing your ability to think ahead and act as a trusted advisor.
✨Engage in Cross-Functional Collaboration
Since the role involves working closely with various teams, prepare to discuss how you’ve successfully collaborated with product, editorial, or commercial teams in the past. Emphasise your ability to act as the voice of the customer and influence service development.