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- Tasks: Provide top-notch customer support via email, phone, and chat while negotiating pricing.
- Company: Leading media and photography company with a focus on customer satisfaction.
- Benefits: 5 weeks holiday, competitive salary, and industry training.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Excellent communication skills and a customer-first mindset.
- Other info: Flexible evening shifts and hybrid work options post-training.
The predicted salary is between 28800 - 43200 £ per year.
A leading media and photography company is seeking an entry-level professional to join their Customer Support Team in Oxfordshire. This role involves providing high-quality support via email, phone, and chat while negotiating pricing and addressing customer inquiries.
It offers 5 weeks of holiday, competitive salary, and training to immerse you in the industry. The ideal candidate should exhibit excellent communication skills and a customer-first approach. Flexibility for evening shifts is required, and a chance to work hybrid post-training is available.
Hybrid Customer Support & Licensing Specialist employer: PA Media Group
Contact Detail:
PA Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Support & Licensing Specialist
✨Tip Number 1
Research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch support, try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to discuss your flexibility with evening shifts. Highlighting your willingness to adapt can set you apart from other candidates who might not be as open to it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re excited to see what you bring to the table.
We think you need these skills to ace Hybrid Customer Support & Licensing Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer support, make sure your written application highlights your communication skills. Use clear and concise language, and don’t shy away from showing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific experiences or skills that relate directly to the role of a Customer Support & Licensing Specialist. We love seeing how you connect your background to what we do!
Be Customer-First: Remember, this position is all about putting the customer first. In your application, share examples of how you've gone above and beyond for customers in the past. This will show us that you have the right mindset for the job!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PA Media Group
✨Know the Company Inside Out
Before your interview, take some time to research the media and photography company. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate a Customer-First Mindset
Think about how you can convey your customer-first approach during the interview. Be ready to discuss scenarios where you prioritised customer satisfaction, even if it meant going the extra mile. This will resonate well with the interviewers looking for someone who aligns with their values.
✨Prepare for Flexibility Questions
Since the role requires flexibility for evening shifts, be prepared to discuss your availability openly. Show that you’re adaptable and willing to meet the needs of the team. This will demonstrate your commitment to the role and your understanding of the job requirements.
