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For Companies At a Glance
- Tasks: Solve tech problems, improve systems, and enhance customer experience in a dynamic environment.
- Company: Join PA Media Group, the UK's leading news agency with a focus on innovation.
- Benefits: Enjoy 25 days holiday, health support, and opportunities for personal development.
- Why this job: Be part of a transformative tech strategy and make a real impact on operations.
- Qualifications: Experience in Linux, cloud platforms, and scripting; strong problem-solving skills required.
- Other info: Collaborative culture with excellent career growth and a focus on automation.
The predicted salary is between 36000 - 60000 £ per year.
PA Media Group is a diverse portfolio of specialist media companies spanning news, data, technology and communications. Our flagship brand, PA Media, is the national news agency for the UK and Ireland. Under our new CTO, we have launched an ambitious technology strategy focused on modernisation, automation and smarter, insight‑led operations. We are investing in resilient platforms, improved monitoring, AI‑assisted workflows and stronger engineering practices to ensure our systems are reliable, scalable and ready for the future. It’s an exciting time to join.
About the Role
We’re hiring a Service Delivery Engineer to join our technology function at a pivotal moment in our transformation. This role sits at the intersection of support and engineering. You’ll be the first line of defence for our technology platforms, owning the customer experience when things go wrong, while also contributing to automation, documentation and operational improvements that make issues less likely to happen again. This isn’t about closing tickets. It’s about solving problems properly, improving reliability and helping us build a smarter operational model aligned to our new technology strategy. You’ll work closely with engineering, product and delivery teams, helping to ensure our platforms remain stable, secure and continuously improving.
What You’ll Be Doing
- Investigate and respond to system alerts across cloud and on‑premise environments (AWS, monitoring tools such as Dynatrace and ScienceLogic)
- Triage and manage incidents in line with SLA expectations, maintaining clear communication throughout
- Participate in a 24/7 on‑call rotation, contributing to fast, calm and methodical incident response
- Lead or support incident calls, coordinating with the right technical teams to drive resolution
- Use automation, scripting (Python, Bash) and low‑code tooling to improve operational efficiency
- Contribute to CI/CD processes and support release and deployment activities
- Maintain and improve monitoring coverage, logging standards and operational documentation
- Create and update runbooks and knowledge base articles to reduce repeat incidents
- Use AI‑powered tools effectively to enhance support workflows and engineering productivity
- Share operational insight across teams, helping to surface risks and improve system reliability
About You
We’re more interested in how you think and approach problems than a perfect checklist.
- Strong Linux systems administration experience
- Experience working with cloud platforms (ideally AWS)
- A structured, calm troubleshooting approach under pressure
- Knowledge of monitoring, logging and incident management practices
- Scripting capability (e.g. Python or Bash)
- An understanding of networking fundamentals
- Clear communication skills, with the ability to explain technical issues to non‑technical stakeholders
- Curiosity about automation and AI tools, and how they can improve operational effectiveness
What We Offer
Alongside a competitive salary, we offer a benefits package designed around you:
- 25 days’ holiday plus 8 public holidays
- Holiday purchase scheme
- A dedicated Wellbeing Day each year
- 8 hours of paid volunteering time annually
- 24/7 confidential Employee Assistance Programme
- Health Care Cash Plan
- 24/7 GP access
- Annual eyecare vouchers
- Life assurance (up to 4x salary)
- Company pension scheme
- Cycle to Work scheme
- Enhanced family leave policies
- Learning & Development programmes
- Training Sponsorship Award
Service Delivery Engineer in Howden employer: PA Media Group
Contact Detail:
PA Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Engineer in Howden
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at PA Media Group. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your problem-solving skills during interviews. Instead of just talking about your experience, share specific examples of how you've tackled challenges in the past. We love hearing about real-life scenarios!
✨Tip Number 3
Be ready to demonstrate your technical chops! Brush up on your Linux, AWS, and scripting skills. You might get asked to solve a problem on the spot, so practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at this exciting time.
We think you need these skills to ace Service Delivery Engineer in Howden
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Engineer role. Highlight your experience with Linux systems, cloud platforms like AWS, and any relevant scripting skills. We want to see how your background aligns with our tech strategy!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled technical challenges in the past. We’re looking for a structured and calm approach to troubleshooting, so let us know how you’ve handled pressure and resolved incidents effectively.
Communicate Clearly: Since you'll be explaining technical issues to non-technical folks, make sure your application reflects your communication skills. Use straightforward language and avoid jargon where possible. We appreciate clarity just as much as technical expertise!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at this exciting time!
How to prepare for a job interview at PA Media Group
✨Know Your Tech Inside Out
Make sure you brush up on your Linux systems administration and cloud platforms, especially AWS. Be ready to discuss your experience with monitoring tools like Dynatrace and ScienceLogic, as well as your scripting skills in Python or Bash. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've approached troubleshooting under pressure. Think about times when you’ve had to manage incidents and communicate clearly with both technical teams and non-technical stakeholders. This will highlight your structured approach and calmness in challenging situations.
✨Show Your Curiosity for Automation
PA Media Group is keen on modernisation and automation, so come prepared to discuss your interest in AI tools and how they can enhance operational effectiveness. Share any experiences where you’ve used automation or low-code tooling to improve processes, as this aligns perfectly with their technology strategy.
✨Communicate Clearly and Confidently
Since you'll be the first line of defence for customer experience, practice explaining complex technical issues in simple terms. This will demonstrate your ability to bridge the gap between technical and non-technical teams, which is crucial for the Service Delivery Engineer role.