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- Tasks: Lead key client relationships and drive growth strategies for top-tier accounts.
- Company: PA Media, the UK's trusted national news agency with a rich history.
- Benefits: Competitive salary, generous holiday, pension contributions, and wellbeing days.
- Other info: Join a collaborative team focused on innovation and client satisfaction.
- Why this job: Make a real impact by shaping client success in a dynamic media environment.
- Qualifications: Proven experience in Customer Success or Key Account Management at a senior level.
The predicted salary is between 70000 - 90000 £ per year.
PA Media is the UKs national news agency, delivering trusted news, information, and content to media, brands, and businesses for over 150 years. As a leader in the media and content distribution landscape, we provide innovative solutions that empower our clients to stay ahead in a rapidly evolving digital world. Our purpose is simple: We build trust in news, data and content. This sits at the heart of everything we do, from the products we create to the partnerships we build.
About the role
This is a high-impact role within PA Medias Commercial function, focused on our most valuable Tier 1 client relationships. As Customer Success & Key Accounts Director, you will be responsible for driving the strategy, growth, and retention of our top-tier accounts. You will act as a strategic partner to senior client stakeholders, ensuring we deliver long-term value while identifying opportunities to expand and deepen relationships. This role sits at the heart of our ambition to place the customer at the centre of everything we do - moving beyond traditional account management to a proactive, insight-led partnership approach.
What you'll be responsible for
- Strategic Client Leadership - Own and develop relationships with PA Medias most important clients, acting as a trusted advisor at senior level. Build and execute strategic account plans focused on long-term value and partnership.
- Retention & Growth - Drive renewal strategies to secure and maximise core revenue. Identify and deliver upsell and cross-sell opportunities across PA Medias portfolio. Contribute to year-on-year revenue growth from key accounts.
- Customer Success Excellence - Embed best practice in customer success management across key accounts. Proactively manage account health, ensuring high levels of satisfaction and engagement. Lead on resolving client challenges quickly and effectively.
- Cross-functional Collaboration - Work closely with Product, Editorial, and Commercial teams to align solutions with client needs. Act as the voice of the customer to influence innovation and service development.
About you
You are commercially astute and relationship-driven, with a proven track record of managing and growing high-value client portfolios. You'll bring:
- Significant experience in Customer Success or Key Account Management at a senior level.
- Experience in media, publishing, or information services.
- A strong track record of driving retention and revenue growth from strategic clients.
- Exceptional relationship-building, negotiation, and influencing skills.
- A strategic mindset with the ability to translate client needs into business opportunities.
It would be great if you also have:
- Exposure to product or innovation-led environments.
- Familiarity with CRM platforms such as Salesforce.
- Experience working with major UK and Ireland news publishing organisations.
What we offer
- Competitive salary and commission.
- 5 weeks holiday plus public holidays, with the option to buy more.
- Company pension (8% overall contribution).
- Life assurance (4x salary).
- Enhanced family leave.
- Wellbeing and volunteering days.
- On-site gym.
REF-228 246
Customer Success and Key Accounts Director employer: PA Media Group
Contact Detail:
PA Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Key Accounts Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the media and publishing industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or clients, make sure to highlight your experience in customer success and key account management. Share specific examples of how you've driven retention and growth in previous roles.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how you can add value to their team, especially in managing key accounts.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, applying directly shows your enthusiasm and commitment to joining our team at PA Media. Let’s get you in front of the right people!
We think you need these skills to ace Customer Success and Key Accounts Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success & Key Accounts Director role. Highlight your experience in managing high-value client portfolios and how you've driven retention and growth in previous positions. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your strategic mindset and relationship-building skills. We love seeing quantifiable results, so if you’ve increased revenue or improved client satisfaction, shout about it!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only commercially astute but also relatable and engaging. Share your passion for customer success and how you can contribute to our mission of building trust in news and content.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at PA Media Group
✨Know Your Clients Inside Out
Before the interview, dive deep into PA Media's key clients and their needs. Understand their business models, challenges, and how PA Media's services can add value. This will help you demonstrate your strategic mindset and ability to act as a trusted advisor.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully managed high-value client portfolios. Highlight instances where you've driven retention and revenue growth, as this aligns perfectly with the role's focus on customer success excellence.
✨Emphasise Collaboration Skills
Since the role involves cross-functional collaboration, be ready to discuss how you've worked with different teams in the past. Share examples of how you've aligned solutions with client needs by collaborating with product, editorial, or commercial teams.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in PA Media's approach to customer success and innovation. Inquire about their strategies for upselling and cross-selling, or how they measure account health. This demonstrates your proactive mindset and genuine interest in the role.