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- Tasks: Lead the delivery of responsive repairs and ensure high service standards across PA Housing properties.
- Company: Join a leading housing organisation committed to operational excellence and community impact.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with significant influence on service direction and community engagement.
- Why this job: Make a real difference in people's homes while driving service improvements and team performance.
- Qualifications: Experience in repairs management and strong leadership skills required.
The predicted salary is between 80897 - 84335 £ per year.
As Head of DLO, you will lead the operational delivery of responsive repairs across PA Housing properties within the Midlands, ensuring services are delivered safely, efficiently and in line with legislative and regulatory requirements. You will be responsible for maintaining homes to a consistently high standard, including oversight of damp and mould works, while driving service performance, value for money and continuous improvement. This is a senior leadership role focused on delivering a high-performing Direct Labour Organisation (DLO) service. You’ll ensure teams are well coordinated, customer experience is excellent, and satisfaction levels consistently reach top quartile. You will also influence the strategic direction of the service, embedding strong governance, compliance and operational excellence.
This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.
Some of the key tasks and responsibilities include:
- Lead the operational delivery of the DLO service across the Midlands, ensuring repairs are completed to agreed timescales and quality standards
- Oversee responsive repairs, voids, and damp and mould works, ensuring compliance with legislation and best practice
- Embed strong performance management across DLO teams, ensuring KPIs, productivity and service standards are achieved
- Drive service improvements through performance analysis, root cause investigation and continuous improvement initiatives
- Ensure residents receive an excellent customer experience and that satisfaction levels remain within the top quartile
- Provide visible leadership to operational teams, promoting a culture of accountability, safety and high performance
- Manage DLO budgets, ensuring effective cost control, forecasting and value for money
- Ensure compliance with health and safety legislation, CDM requirements and organisational policies
- Build strong relationships with internal teams, contractors and external stakeholders
- Represent PA Housing at meetings with residents, local authorities, auditors and statutory bodies
To be successful in this role, we’d be looking for the following:
- Significant experience leading repairs, maintenance or DLO operations within housing or similar environments
- Strong knowledge of responsive repairs, damp and mould, and building safety requirements
- Experience managing operational performance, budgets and large multi-disciplinary teams
- Good knowledge of legislation, regulation and ACOPs covering maintenance services
- Strong leadership and stakeholder engagement skills with the ability to influence at all levels
- Experience delivering service improvements and driving high performance
- Good technical knowledge across maintenance disciplines and direct delivery models
- Strong financial awareness with a focus on value for money
- Professional qualification in a relevant technical discipline desirable
Head of Service Delivery - DLO - Leicester in Warrington employer: PA HOUSING
Contact Detail:
PA HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery - DLO - Leicester in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sectors. Attend industry events or local meet-ups to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven performance improvements or managed teams effectively. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at PA Housing.
We think you need these skills to ace Head of Service Delivery - DLO - Leicester in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Service Delivery role. Highlight your experience in leading repairs and maintenance operations, and don’t forget to mention any relevant qualifications or achievements that align with the job description.
Showcase Your Leadership Skills: This role is all about leading teams and driving performance. Use your application to demonstrate your leadership style and how you've successfully managed multi-disciplinary teams in the past. Share specific examples that show your ability to influence and engage stakeholders.
Focus on Compliance and Safety: Given the importance of health and safety legislation in this role, make sure to highlight your knowledge and experience in this area. Discuss how you've ensured compliance in previous roles and any initiatives you've led to improve safety standards.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PA HOUSING
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs, damp and mould issues, and building safety requirements. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about delivering high-quality service.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in a DLO or similar environment. Think about times when you’ve driven performance improvements or managed budgets effectively. This will help demonstrate your capability to lead operational delivery successfully.
✨Understand the Company Culture
Research PA Housing and their values. Be ready to discuss how your leadership style aligns with their culture and how you can contribute to maintaining a high-performing team. Showing that you fit into their ethos can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their current challenges in service delivery or how they measure customer satisfaction. This shows your interest in the role and helps you gauge if the company is the right fit for you.