This role at PA Housing covers its Housing for Older People schemes, pairing resident-facing housing management with shaping how the offer develops. The core is trusted relationships with residents, tenancy and complaints work, safeguarding concerns and keeping evacuation plans current. It is a visible role across the schemes, with hybrid working of about two to three office days a week once settled. Candidates need a full UK driving licence, their own vehicle and a standard DBS check.
What the job involves
- Build trusted relationships with residents and maintain a visible, accessible presence across schemes
- Provide proactive housing management, including home visits, scheme surgeries and tenancy support
- Promote wellbeing, independence and tenancy sustainment, signposting and referring residents to external agencies
- Identify and upscale safeguarding concerns for vulnerable adults
- Handle customer enquiries, complaints and housing issues promptly and professionally
- Keep resident records accurate, including contact details and support needs
- Review the financial viability, condition and future needs of schemes with Asset Management colleagues
- Monitor responsive repairs to spot recurring issues affecting safety, quality or satisfaction
- Contribute to planned maintenance, investment priorities, communal improvements and options appraisals
- Complete and maintain iPEEPs, aligning evacuation arrangements and risk assessments with them and supporting scheme-wide drills
- Work with colleagues, contractors, suppliers and partners to improve services and performance
What’s required
Experience
- Delivering customer focused housing, care, supported or independent living services
- Managing and improving services with a focus on positive outcomes
- Working collaboratively with residents and using customer insight or data to shape services
- Strong partnership working with internal and external stakeholders
- Managing, motivating and supporting colleagues to achieve performance and improvement
Skills & knowledge
- Strong understanding of the issues affecting older people and the communities served
- Strategic approach to problem solving, change management and service development
- Excellent communication, influencing and relationship-building skills
- Analysing information, identifying root causes and turning findings into practical improvements
- Strong organisational skills, managing competing priorities and deadlines
- Good understanding of financial and risk management
Checks & eligibility
- Full UK driving licence
- Access to own vehicle for travel
- Standard DBS check
Other
- Good IT and Microsoft Office skills, including producing reports and presenting information
- Flexible and resilient approach in a changing environment
What’s offered
- High street discount schemes
- Health cash plans
- 26 days' annual leave, rising to 29 after three years, with the option to buy more
- Flexible bank holidays
- Car leasing scheme
- Hybrid working, with about two to three office days a week once settled
- Optional nine-day fortnight scheme
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Housing for Older People Lead in Walton-on-Thames employer: PA Housing
At PA Housing, we pride ourselves on being an excellent employer that values safety, collaboration, and professional growth. Our hybrid work culture fosters flexibility while providing ample opportunities for career development in the vital field of fire safety remediation. Join us to make a meaningful impact in enhancing resident safety and enjoy the benefits of working in a supportive environment dedicated to high-quality outcomes.
