At a Glance
- Tasks: Lead the ASB service, tackling complex cases and supporting residents in need.
- Company: Join a passionate organisation dedicated to creating safer communities.
- Benefits: Enjoy flexible working, generous leave, and health cash plans.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in ASB management and strong leadership abilities required.
Can you help create safer, stronger communities where residents feel heard and supported? Are you an experienced ASB professional who knows how to tackle complex cases, lead a team and make a real difference to residents? You will be responsible for helping us prevent, investigate and resolve anti-social behaviour, while making sure residents receive the right support when they need it most. From complex cases and safeguarding to partnership working and enforcement, you'll help us create safer, more sustainable communities where people can feel at home. This isn't your typical 9 to 5. This is a role where what you do genuinely matters. You'll be helping residents through some challenging situations, supporting your team to deliver great outcomes and working for an organisation that's passionate about making things better.
In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays - take them when it suits you
- Car leasing scheme
- Hybrid working - offering you the flexibility to thrive in your role.
- Optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you'll be doing:
- Leading a high-performing ASB service focused on positive outcomes for residents and communities
- Overseeing complex, high-risk and sensitive cases, making sure safeguarding and risk management are front and centre
- Working with police, local authorities, safeguarding teams and other partners to tackle ASB effectively
- Supporting enforcement action, legal processes and tenancy interventions where needed
- Using performance information, customer feedback and case reviews to identify where we can do better
- Making sure our service remains compliant with legislation, regulatory requirements and best practice
- Leading, coaching and developing a team so colleagues have the skills and confidence to deliver an excellent service
- Building a culture of accountability, collaboration and continuous improvement
What we're looking for:
- Significant experience in housing management, anti-social behaviour, community safety or a related field
- Experience leading and managing operational teams, with a focus on performance and service improvement
- Strong experience of managing complex and high-risk ASB cases, including safeguarding
- Good knowledge of housing legislation, tenancy management and ASB enforcement powers
- Experience working with police, local authorities, safeguarding agencies and other partners to achieve positive outcomes
- Experience of enforcement action, court processes and legal remedies available to landlords
- Strong communication, influencing and problem-solving skills, with the confidence to make decisions in challenging situations
- A customer-focused and solution-driven approach, with a genuine commitment to creating safer, more sustainable communities
- The ability to use performance data, customer feedback and insight to identify opportunities for improvement
- A supportive leadership style, with the ability to coach, develop and motivate a high-performing team
- A commitment to equality, diversity, inclusion and continuous improvement
- A CIH qualification or relevant professional qualification would be desirable
If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.
This role requires the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore, we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
To apply for this role please click on the apply button or for any enquiries please email. We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
ASB Manager (South East) - Surrey in Twickenham employer: PA HOUSING
At PA Housing, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the communities we serve. Our Antisocial Behaviour Officers enjoy a supportive work culture that prioritises employee well-being and professional growth, with generous benefits such as flexible working arrangements, health cash plans, and ample annual leave. Join us in London or Surrey to be part of a passionate team committed to creating safer neighbourhoods and enhancing the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land ASB Manager (South East) - Surrey in Twickenham
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to PA HOUSING, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace ASB Manager (South East) - Surrey in Twickenham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of PA HOUSING. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at PA HOUSING. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at PA HOUSING
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with PA HOUSING.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary ASB Manager (South East) - Surrey role at PA HOUSING, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show PA HOUSING that you can think critically and act effectively under pressure.
