Third Party Managing Agent Officer (maternity cover) - Surrey or Leicester

Do you enjoy building strong partnerships and helping deliver excellent services for residents? We are looking for a confident communicator with working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S1830) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. We are looking for a proactive and customer-focused Third Party Managing Agent Officer to join our Neighbourhoods team at PA Housing. This is an exciting opportunity to support the management of third party contracts and partnerships across our homeownership schemes in London, South East and the Midlands, helping to make sure residents receive high quality services and well-managed communities.

You will work closely with managing agents, residents and internal teams to oversee lease, service level agreements and contracts, monitor service standards and help resolve issues quickly and effectively. If you enjoy relationship building, problem solving, and making a positive impact for residents, we would love to hear from you.

This role is about more than contracts. It is about creating positive resident experiences through working with third party managing agents, improving services, and helping communities thrive. Please note: This is a fixed term contract covering a maternity leave until end of January 2027.

What’s in it for you:

• In addition to the salary, we offer a number of benefits, including:
• High street discount schemes
• Health cash plans
• 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays - take them when it suits you
• Car leasing scheme
• Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity.
• We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing:

• Oversee the management of third party lease agreements, service level agreements and contracts across PA Housing schemes.
• Holding third party managing agents, Right to Manage companies, superior landlords, and consortiums accountable to ensure services are delivered effectively.
• Scrutinise service charge demands, accounts and formal notices, identifying concerns and escalating issues where needed with third party managing agent.
• Support compliance with legal requirements and PA Housing standards across buildings and estates managed by third parties.
• Build strong relationships with residents, homeowners, Resident Associations, and internal stakeholders.
• Help investigate and resolve disputes or service concerns professionally and efficiently.
• Challenge and monitor managing agent performance against agreed standards and Key Performance Indicators (KPIs).
• Support the delivery of leasehold and property management services for homeowners.
• Respond to Stage 1 complaints within agreed timescales, ensuring clear communication and positive customer outcomes.
• Support safeguarding and ensure concerns are escalated appropriately.
• Help organise and support community engagement and neighbourhood events.
• Contribute ideas and improvements to help services run more efficiently and effectively.

What we’re looking for:

• Experience working with third party managing agents, Right to Manage companies, consortiums, property management, leasehold services or housing services.
• Ability to interpret and apply lease, service level agreements (SLAs) and contractual provisions, ensuring effective contract management and compliance with relevant obligations.
• Confidence in working with managing agents and external stakeholders and holding them to account.
• Excellent communication and relationship building skills.
• Organised and able to manage competing priorities effectively.
• Ability to confidently investigate issues and help resolve disputes professionally.
• Strong customer service skills and enjoyment in working closely with residents.
• Understanding of performance monitoring and key performance indicators.
• Ability to challenge third party managing agents when performance falls below the standards we expect for our residents.
• Good attention to detail and experience maintaining accurate records.
• A proactive, positive, and solutions-focused approach to work.
• Passion for improving services and delivering excellent resident experiences.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email. We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.