This PA Housing post protects the organisation's homes from tenancy fraud, working with legal services and partner agencies. It covers investigations from first enquiry to resolution, evidence gathering and court work on complex cases. Regular home visits and travel to London are part of the role, with hybrid working of two to three office days a week once settled. Candidates need a DBS check and a full UK driving licence with access to a vehicle.
What the job involves
- Investigate suspected tenancy fraud, abandonment and non-statutory succession from first enquiry to resolution
- Work with internal teams, legal partners and external agencies to recover homes obtained by fraud
- Gather evidence, interview tenants and prepare witness statements for legal proceedings
- Lead complex fraud cases, attending court and giving evidence
- Build partnerships with local authorities, police and other agencies to prevent and tackle fraud
- Promote tenancy fraud awareness across the organisation through advice, guidance and training
- Analyse intelligence and data to spot fraud trends, risks and prevention opportunities
- Keep accurate case records and ensure investigations meet legislation, policy and best practice
- Visit and support residents in their own homes on a regular basis
What’s required
Experience
- Significant experience investigating tenancy fraud in a housing setting
- Experience preparing evidence and supporting legal action, including court attendance
- Experience working collaboratively with partner agencies, including local authorities and police
Skills & knowledge
- Strong knowledge of tenancy management, housing legislation and legal processes
- Excellent investigation, interviewing and report-writing skills
- Strong communication and relationship-building skills to influence a range of stakeholders
- Proactive, resilient and organised approach to managing a varied caseload
- Customer-focused mindset with a commitment to fair outcomes for residents
Checks & eligibility
- Standard or enhanced DBS check
- Full UK driving licence and access to a vehicle for travel
What’s offered
- High street discount schemes
- Health cash plan
- 26 days' annual leave, rising to 29 after three years, with the option to buy more
- Flexible bank holidays
- Car leasing scheme
- Hybrid working, with two to three office days a week once settled
- Optional nine-day fortnight scheme
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Tenancy Fraud Officer employer: PA Housing
At PA Housing, we pride ourselves on being an excellent employer that values safety, collaboration, and professional growth. Our hybrid work culture fosters flexibility while providing ample opportunities for career development in the vital field of fire safety remediation. Join us to make a meaningful impact in enhancing resident safety and enjoy the benefits of working in a supportive environment dedicated to high-quality outcomes.
