At a Glance
- Tasks: Manage the lettings process, support applicants, and create positive experiences for new residents.
- Company: Join PA Housing, a community-focused organisation dedicated to helping people find their homes.
- Benefits: Enjoy competitive salary, flexible working, health plans, and generous annual leave.
- Other info: Dynamic role with opportunities for professional growth and a supportive team environment.
- Why this job: Make a real difference in people's lives while building strong, sustainable communities.
- Qualifications: Customer-facing experience and knowledge of housing processes are preferred.
The predicted salary is between 33991 - 35436 £ per year.
Do you enjoy helping people find a place they can truly call home? We’re looking for a proactive and customer-focused Lettings Officer to join our team at PA Housing. This is a key role where you’ll manage the lettings process from start to finish, including arranging and carrying out viewings, progressing sign-ups, supporting applicants, working with partners, and ensuring our homes are let quickly and fairly. You’ll be at the heart of creating positive first experiences for new residents, making sure they feel informed, supported, and set up for a successful tenancy. If you enjoy working in a fast-paced environment and making a real difference to people’s lives, we’d love to hear from you. This isn’t just about filling properties; it’s about building strong, sustainable communities.
What’s in it for you:
- In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays - take them when it suits you
- Car leasing scheme
- Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity.
- We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing:
- Manage the end-to-end lettings process, from allocation through to sign-up
- Carry out property viewings and tenancy sign-ups, ensuring a smooth and positive experience
- Provide clear advice and support to applicants and residents, including those who may be vulnerable
- Work closely with local authorities and partners to deliver nomination and lettings agreements
- Support tenancy sustainment by identifying risks early and making referrals where needed
- Promote and market properties, including harder-to-let homes
- Monitor performance and help reduce void turnaround times
- Maintain accurate records and ensure compliance with housing legislation and internal policies
- Work collaboratively with internal teams to ensure a seamless customer journey
- Handle feedback and complaints professionally, using insights to improve services
What we’re looking for:
- We’d love to hear from you if you:
- Have experience in a customer-facing role (ideally within housing or a similar environment)
- Understand lettings, allocations, or tenancy processes within social housing
- Have knowledge of housing legislation (Housing Acts 1985, 1988, and 1996 desirable)
- Are a strong communicator who can build trust with residents and partners
- Are organised and able to manage a busy and varied workload
- Are confident handling difficult conversations and making decisions
- Have a customer-first mindset and a passion for delivering excellent service
- Are comfortable using digital systems and maintaining accurate records
- Have an understanding of safeguarding and supporting vulnerable customers (desirable)
- Bring a proactive, solution-focused approach and enjoy improving processes
If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email. We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
Lettings Officer - Leicester in Swinford employer: PA HOUSING
At PA Housing, we pride ourselves on being an exceptional employer that values the well-being and development of our team members. With a strong focus on creating positive experiences for both employees and residents, we offer flexible working arrangements, generous annual leave, and a supportive work culture that encourages personal growth and community building. Join us in Leicester, where your role as a Lettings Officer will not only help individuals find their homes but also contribute to the sustainability of our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Officer - Leicester in Swinford
✨Tip Number 1
Get to know the company inside out! Research PA Housing, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to lettings and customer service. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lettings Officer - Leicester in Swinford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lettings Officer role. Highlight your experience in customer-facing roles and any knowledge of lettings or housing legislation. We want to see how you can bring your unique skills to our team!
Show Your Passion:Let us know why you're excited about helping people find their homes! Share any relevant experiences that demonstrate your commitment to customer service and community building. We love candidates who are genuinely passionate about making a difference.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at PA Housing.
How to prepare for a job interview at PA HOUSING
✨Know Your Stuff
Make sure you brush up on the lettings process and housing legislation before your interview. Familiarise yourself with the Housing Acts mentioned in the job description, as well as any recent changes in the sector. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping people find their homes, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to support someone, especially if it involved vulnerable customers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult conversations. Prepare some scenarios where you had to make tough decisions or manage conflicts, and explain how you approached them. This will demonstrate your capability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in lettings, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
