Neighbourhood Coordinator - Mansfield

Overview

Please note: You will cover neighbourhoods in Mansfield. This role will consist of at least 80% remote working around your neighbourhood or \”patch\”. Occasional evening meetings and periodical face-to-face meetings in Luton are included. This role requires a Standard DBS Check and a Full UK Driving License.

What’s in it for you

In addition to the salary, PA Housing offers a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible Bank Holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – spend approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. Optional nine-day fortnight scheme available to compress hours if it suits the role.

What you’ll be doing

This is a role where you’ll really get to represent us from the front. Here’s what you’ll be up to:

• Get out and about in your neighbourhood—be a familiar face. Build strong relationships and work closely with local partners like councils, community groups, the police, and health services to make a real difference.
• Help shape and grow our community engagement activities, ensuring there are plenty of ways for people to get involved, share their views, and help shape the services we offer.
• Build trust and strong connections with residents, supporting them to have a real say in what we do and how we do it—so their voices guide our decisions and improve our services.
• Play a key role in creating communities that work for everyone—places that are inclusive, welcoming, and built to last for future generations.
• Take a people-first approach. Get to know the individuals and families behind every door, and work with the wider team to ensure our services meet their needs.
• Keep residents in the loop with what’s happening in their neighbourhood, using different ways to share updates—social media, our website, noticeboards, or face-to-face chats.
• Be on hand to support with Tenant Satisfaction Measures (TSM) and help us understand what’s working well—and where we can do better.
• Lead the way with our You and Your Neighbourhood campaign, asking residents for feedback and ideas on how we can improve the services provided in their area.

What we’re looking for

• You’ve worked in customer-focused roles before and know how to put people at the heart of what you do.
• You’re great at juggling your time, keeping on top of your diary, and staying organised.
• You’ve got a knack for planning and pulling things together—whether it’s a project, a meeting, or a busy day.
• You’re comfortable thinking on your feet and can adapt quickly when things change.
• You’re a confident communicator—whether it’s chatting face-to-face, writing emails, or working with different people and organisations. You know how to get your point across and find common ground.
• You know how to connect with all kinds of people, including those who might be vulnerable, harder to reach, or from a wide range of backgrounds. You meet everyone with respect and understanding.

Additional information

Disclosure and Barring Service: This role requires the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. This role will visit/support PA Housing residents in their own homes on a regular basis. Having unspent convictions will not necessarily preclude recruitment; a risk assessment will be conducted if applicable. Suitable references will be obtained prior to commencement.

How to apply

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk. We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, apply promptly to ensure your application can be considered.