Neighbourhood Coordinator (Leasehold) - Surrey or London

Neighbourhood Coordinator (Leasehold) - Surrey or London

Job Reference:NLD- Salary:29,723 per annum, rising to 30,986 after probation (for 28 hours per week)Employment Type:Fixed Term

Additional role requirements:

• DBS Check
• Driving Licence

Do you enjoy working with people, building strong communities and making a real difference to residents?

Were looking for a Neighbourhood Coordinator Leasehold to help create safe, vibrant and welcoming communities for residents living in our Housing for Older People schemes.

Youll be a visible and trusted presence for residents, supporting their wellbeing and independence while helping to make sure our schemes are well managed, well maintained and great places to live.

From community engagement and resident events to safeguarding, home visits and improving the physical environment, this is a varied role where youll work closely with residents, colleagues and external partners to make a difference every day.

Please note this is a fixed term contract for 6 months

Whats in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role.

What youll be doing

Youll play a key role in creating positive communities and making sure residents receive a high-quality, responsive service. Heres a snapshot:

• Build strong relationships with residents, providing a visible and accessible presence across our Housing for Older People schemes
• Organise and support community activities and engagement events that promote wellbeing, independence and a sense of belonging
• Provide intensive housing management, including home visits, advice, signposting and support with tenancy sustainment
• Identify and appropriately escalate safeguarding concerns, supporting the safety and wellbeing of vulnerable residents
• Manage enquiries and complaints, resolving issues promptly and providing clear, customer-focused advice
• Monitor repairs, estate services and the condition of communal areas, identifying issues and opportunities for improvement
• Complete and maintain Individual Personal Emergency Evacuation Plans (iPEEPs), ensuring residents individual needs are reflected in emergency arrangements
• Work with Asset Management and other colleagues to assess schemes, support investment planning and identify opportunities to improve the environment and value for money

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What were looking for:

Were looking for someone who is passionate about supporting residents and creating great communities. Youll bring:

• Experience working in housing, neighbourhood management, tenancy management or a similar customer-focused environment
• Experience working directly with residents, including supporting older people or vulnerable adults
• Strong communication and relationship-building skills, with the confidence to manage difficult conversations and resolve issues
• Experience identifying and responding appropriately to safeguarding concerns
• A proactive and solutions-focused approach, with the ability to identify opportunities to improve services and the resident experience
• Good organisational and IT skills, with the ability to manage information accurately and work across a busy and varied role

If youre passionate about creating great places to live and helping residents feel safe, supported and connected, wed love to hear from you.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and were always looking for ways to do better. If that sounds like your kind of place, wed love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard/enhanced DBS check. A standard/enhanced DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.